Assistant Department Manager - Irrigation

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together!

The Assistant Department Manager assists the manager of a department by ensuring product availability, reviewing product inventory, performing cycle counts, and assessing demand change. The Assistant Department Manager may also support the department with administrative processes and assisting customers with sales and inquiries. 

What you'll do:

• Respond to basic and more complex customer questions concerning product in all areas. Resolve a variety of customer service issues, make recommendations for substitutions, and process sales transactions.
• Manage department inventory through cycle counts and identification of demand changes to ensure a proper product mix at all times
• Perform administrative functions for the department, including but not limited to: product receiving, purchase orders (P.O.’s), product transfers and defective goods disposition
• Create a positive environment for associates which encourages teamwork in alignment with SiteOne DNA
• Coach and assist less experienced staff in meeting expected customer service and satisfaction goals
• Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance

• 1 to 3 years of experience in retail, preferably in the irrigation, nursery, or landscape supply industry
• Knowledge of irrigation, nursery, and landscape products and practices
• Ready and willing to learn and adopt new technologies and ways of working
• Skills in managing product inventory
• High school diploma or equivalent