Description
CEP Residential's Assistant Community Managers are smart, driven, and results-oriented team leaders with a passion for customer service and expertise in multifamily property management. They are accountable for all revenue-related aspects of their property's operations, including financial performance, resident satisfaction and retention, and developing an engaged and productive team. They monitor a wide array of performance metrics, implement strategies to meet operational and leasing goals, analyze and respond to changing market conditions, and identify areas for improvement. As an Assistant Community Manager, you will direct sales activities and leasing administration, while also working together with your Maintenance Supervisor to support maintenance initiatives at your property. You will exemplify CEP Residential's core culture in all that you do while providing an exceptional living experience for all residents that come home to our communities. You are empowered to proactively make decisions from an owner-operator's perspective and are charged with ensuring that your team members have the resources the need to be successful, while also enjoying the ride.
Key Responsibilities
- Connect people to community through effective leasing administration and training of your team.
- Show off our community by prioritizing curb appeal and maintaining accurate and in depth knowledge of all aspects of your property and market. Property walks are important, and some light clean-up of the property is to be expected.
- Manage the leasing process by executing on effective sales strategies and follow-through.
- Effectively Work as a team with your Maintenance Supervisor to support maintenance operations and provide a sparkling product through preventative maintenance, timely and efficient repairs, and a highly organized make-ready process.
- Support needed accounting functions associated with the property, including processing invoices, paying bills, and assisting the Corporate Operations Team with collections, evictions, and managing resident accounts and charges.
- Collaborate with talented teammates to identify and solve any issues that arise.
- Drive the operational success of your community by proposing income-producing opportunities such as competitive pricing and value-add community enhancements.
- Focus on performance metrics ranging from your community's resident satisfaction score to sales conversion rates to apartment turnover efficiency - and everything in between.
Skills, Knowledge and Expertise
- Minimum 2 years residential property management experience with working knowledge of tenant and eviction laws
- Experience leading a high-performing team
- Familiarity and comfort with performance metrics and financial concepts
- Demonstrated proficiency in working with computers including work processing, calendar management, software/database, and social media
- Excellent communication, interpersonal, and organizational skills
- High school diploma or equivalent
- Available to work a flexible schedule, including weekends
Benefits
- We offer a competitive wage based on experience, along with a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
- 10 days of Paid vacation with 5 days Paid sick annually, plus carry-over up to 80 hours and longevity Paid vacation of 15 days at 5 years plus carry-over up to 120 hours.
- 11 paid holidays plus one additional floating holiday.
- Comprehensive health benefits including medical, dental, vision, life, and disability-effective the 1st of the month after date of hire.
- Employee Assistance Plan.
- 401(k) with employer contribution
- Continuous professional development and advancement opportunities.
- Schedule is Monday-Friday, 8am-5pm