Assistant Community Manager

Job Title:  Assistant Community / Property Manager

Summary:  Responsible for assisting the Community Manager with various tasks related to managing a property by performing the following duties personally or through subordinates.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Makes recommendations to enhance the bottom line performance of the community.
• Ensures adherence to all policies regarding financial responsibilities.
• Administers late and non-sufficient check charges.
• Ensures accuracy and timeliness of bank deposits, and computer data.
• Generates weekly reports.
• Schedules necessary repairs and make-ready activities.
• Supervises all on-site personnel in the absence of Community Manager.
• Pre-processes payment of invoices for Community Manager approval.
• Assists with rent collections striving for zero delinquencies each month.
• Assists with community inspections.
• Maintains make-ready process.
• Prepares a monthly financial Delinquency Report.
• Consistently attempts to collect bad debt" prior to being written off.Accountable to the Community Manager for the water sub-metering vendor and ensuring vendor is functioning at an optimal capture ratio (if applicable).
• May be required to work weekends.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.                                                       

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

• Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

• Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Computer Skills:

To perform this job successfully, an individual should have knowledge of Yardi Property Management or Onsite, Microsoft software and Publisher.

Supervisory Responsibilities:

Carries out assistance of supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning and sometimes assigning work and directing complaints to Manager.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions.
• The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock.
• The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.