Assistant Community Manager (Market Rate) (64547)

The Habitat Company, LLC is a leader in residential multi-family real estate management and development. We are looking for talented individuals to join our team as we continue to expand and develop our company nationwide. We are a multi-state organization of approximately 500 team members specializing in the asset management, property management and project management of market rate, affordable rentals, condominiums and commercial real estate.

At The Habitat Company, we believe that it is the quality and experience of our team members that make a difference. Our professional team provides us with the depth of talent and ability that is so crucial to our success.

The Habitat Company provides comprehensive compensation to our team members. In addition to wages, this position is eligible for medical, dental, vision, 401k, and other benefits offered through Habitat, detailed here: https://www.habitat.com/our-benefits

Job Scope:

The Assistant Community Manager is to assist the Community Manager in effectively managing the assigned property. In the manager's absence, the Assistant Manager will assume all responsibilities associated with accomplishing property objectives as set forth by the Community Manager. In addition, the Assistant Community Manager is directly responsible for maintaining daily, weekly, and monthly reports, including accurate reporting of rents and deposits received.

Duties and Responsibilities:

• Conducts all business in accordance with The Habitat Company's policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to apartments
• Maintains accurate resident records; updates on a daily basis all rents, deposits and application fees received by residents; issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos)
• Assists in collection of delinquent rent
• Deposits all receipts prior to bank close each day
• Cultivates a positive customer service culture.
• Conducts physical property inspections to ensure curb appeal meets best practices. Physically inspects property, picks up litter and reports any service needs to maintenance staff; will also inspect move-outs and vacancies
• Must be knowledgeable of all phases of leasing and resident retention
• Conducts informative and personalized renewal meetings to understand the current and future needs of the resident during the renewal cycle that will result in renewal leases.
• Conducts informative and personalized tours of the apartment community that result in new leases.
• Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
• Maintains awareness of local market conditions and trends. Contributes ideas to Manager for marketing property and improving resident satisfaction
• Updates reports concerning notices to vacate, etc., on a daily basis and provides information to the Manager
• Organizes, types and files all applicable reports and paperwork
• Purchases office supplies within established budgeted guidelines
• Processes all resident move-out paperwork
• Guides and collaborates with service teams through problem resolution experiences with a primary focus to deliver an exceptional customer experience, responsible for resolving resident complaints in a timely manner.
• Schedules elevator time for move-ins and move-outs (if applicable)
• Maintains Property Information Binder as outlined in the Operations Manuals
• Organizes and coordinates resident engagement events.
• Monitors customer experience surveys, celebrate wins, identify areas of opportunity, work with team to generate solutions, implement and follow up on solutions.
• Reports all liability and property incidents to the Community Manager immediately; ensures all appropriate incident reports are filed according to best practices.
• Guides and collaborates with the leasing team to ensure reputation management, social media presences, website, and ILS engagements are meeting benchmarks and goals of the business.
• Manages the make-ready process in tandem with the Chief Engineer to ensure on-site service teams are delivering exceptional move-in experience.
• Maintains appropriate resident communications.
• Responsible for maintaining an accurate daily timekeeping record via our Paycom time keeping system
• Perform other duties as assigned

Skills and Qualifications:

• 1-2 years' previous experience as an Assistant Community Manager
• Knowledge and experience in Accounts Payable/Accounts Receivable processes
• Excellent customer service skills
• Excellent attention to detail and organizational skills
• Strong computer skills, including a knowledge of Yardi, preferred
• State of IL Leasing License or ability to obtain within 120 days of hire