Assistant Community Manager (copy)

Flow - Assistant Community Manager (copy)

Assistant Community Manager (copy)

Miami, FL

Property Management - Building Operations /

Salaried, full-time /

On-site

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About the Company

At Flow, we're reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We're building a new kind of living experience: one that's flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we're creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

The Assistant Community Manager will complete daily transactions and tasks related to the financial operation of the community, including collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports using appropriate property management systems and working closely with the accounting department to identify and trace transactions that do not reconcile to bank records. The Assistant Community Manager will manage day-to-day financial transactions and ensure that residents are adhering to the terms outlined in their lease agreements. The Assistant Community Manager assists the Community Manager in overseeing the daily operations of the property. This role supports property operations, leasing, resident relations, and financial performance while ensuring a positive living experience for all residents.

Leasing & Sales

• Assist in marketing efforts to attract and retain residents.
• Conduct property tours and promote units to prospective residents.
• Assist in managing lease applications, renewals, and move-ins/move-outs.
• Ensure all leasing paperwork is completed accurately and efficiently.
• May assist in-person leasing and marketing efforts to achieve the property''s revenue and occupancy goals by greeting prospective residents face-to-face, gathering information about the prospect, showing ready apartments and models, assisting the prospective resident in completing the rental application and credit verification, and closing lease by obtaining required payments and security deposit.
• Participate and assist team efforts to elevate the resident experience and maximize building revenues.

Resident Relations

• Responsible for managing Flow's Resident Experience Team
• Respond to resident inquiries, concerns, and complaints in a professional and timely manner. Maintain regular communication with residents and proactively address residents' concerns to maintain an elevated resident experience.
• Support community events and initiatives to foster positive resident engagement.
• Assist in enforcing property rules and policies to ensure a safe and harmonious environment.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. This includes the ability to work in a fluid environment and work peacefully with co-workers and residents.
• Follow the Company's established procedures related to evictions with proper notice requirements and represent the property as required in court hearings and eviction proceedings.

Financial Management

• Assist in the collection of rent payments, security deposits, and other fees.
• Follow up on delinquent accounts and coordinate with the Community Manager on rent collection efforts.
• Prepare and submit daily, weekly, and monthly financial reports as required.
• Accurately enter all approved bills into the property accounting system scan all invoi