Assistant Clinical Manager

Assistant Clinical Manager

REPORTING RELATIONSHIPS

Reports To: Clinical Manager

POSITION PURPOSE

To assist in the management, administration and access-to-care model across all programs at an assigned DSIS site. This role ensures continuity of care, maintains access-to-care goals, and guarantees compliance with NC Medicaid, licensing board, and NCDHHS regulations. The Assistant Clinical Manager supports the Clinical Manager in overseeing site operations, participates in all services, and is trained in the full scope of Clinical Manager duties to provide coverage when needed. Assistant Clinical Managers in this role must:

Hold a current North Carolina license (provisional or full) as LCSW(-A), LCMHC(-A), LMFT(-A),

LCAS(-A), or equivalent

Be under required board supervision if provisionally licensed, and maintain active licensure in good

standing

Be willing and able to perform Diagnostic Assessments (DAs) and Comprehensive Clinical Assessments (CCAs) to support intake and access-to-care benchmarks

PROGRAMS INCLUDE BUT ARE NOT LIMITED TO:

Substance Abuse Comprehensive Outpatient Treatment (SACOT)

Substance Abuse Intensive Outpatient Program (SAIOP)

Tailored Care Management (TCM)

Intensive In-Home (IIH)

Peer Support Services (PSS)

Outpatient Therapy (OPT)

Any additional DSIS programs developed in the future, in-person or virtual

ESSENTIAL DUTIES & RESPONSIBILITIES

Clinical Operations Support

  Participate in all programs and services at the assigned site

Conduct DAs and CCAs and any necessary clinical documentation to support access-to-care goals

Deliver therapy services (individual, group, family) based on assigned program

Assist with treatment plan development and review

Leadership & Staff Support

  Support supervision of QPs, APs, PP’s, and CADCs

Provide onboarding, mentoring, and training for new staff

Assist with performance reviews and development planning

Access-to-Care & Service Integration

  Help coordinate the site’s access-to-care model for timely client onboarding

Assist in implementing site-wide clinical initiatives and new program rollouts

Support coverage and caseload management across services

Compliance & Documentation

Ensure documentation meets Medicaid, NCDHHS, and DSIS standards for timeliness and accuracy

Participate in chart audits, quality reviews, and compliance monitoring

Crisis Response & Intervention

Respond to client crises per DSIS protocol

Assist in creating crisis plans with clients and caregivers

SCOPE OF SERVICES

Maintain flexibility to work across all services at the assigned site

Cover Clinical Manager duties as needed

Work independently and within multidisciplinary teams

TRAINING REQUIREMENTS

BH I/DD Tailored Plan eligibility and services

Whole-person health and unmet resource needs

Crisis Prevention & Intervention (CPI/NCI)

HIPAA and Confidentiality

First Aid / CPR

Documentation standards and Medicaid compliance

CEU completion and clinical supervision participation

QUALIFICATIONS

Education & Experience

Master’s degree in Social Work, Counseling, Marriage & Family Therapy, Psychology, or related

human services field

Minimum two years post-graduate supervised experience providing behavioral health services preferred

Licensure

Active NC license or provisional license:

LCSW-A / LCSW

LCMHC-A / LCMHC

LMFT-A / LMFT

LCAS-A / LCAS

Certificates, Licenses, Registrations

Must maintain NCI, Community First Aid/CPR, and any other certifications required by DSIS

MEASURABLE KPIs FOR SUCCESS

100% compliance with documentation and Medicaid billing standards

Successful completion of training in all Clinical Manager duties within defined timelines

Positive outcomes in client care based on treatment plan goal achievement

Timely completion of assessments with 90%+ accuracy and submission rate

INTENT AND FUNCTION OF POSITION DESCRIPTIONS

Position descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed position descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.