Assistant Center Manager -- European Wax CenterMountain View, CA 94040
$27/hour + tiered performance bonuses averaging up to $867/monthLove to help others look and feel fab? Turn your passion into a rewarding role with European Wax Center — the world’s leading experts in comfortable, healthy body waxing. We’re in the business of revealing beautiful skin, and with your help, we’ll give guests a reason to walk in and strut out.Our Mountain View center is seeking a sharp, organized Assistant Center Manager who thrives on keeping a business running smoothly. If you’re the kind of person who notices the stockroom is out of order before anyone else does, who likes a schedule that’s built right the first time, and who takes pride in a center that’s clean, stocked, and on-brand — this is your role.
Job Summary
The Assistant Center Manager is the operational backbone of the center. You’ll partner with the Center Manager to run day-to-day operations: inventory, scheduling, stockroom and retail organization, daily reporting, and cash handling — while supporting and developing a team of Guest Service Associates and Licensed Wax Specialists. This is a hands-on, detail-driven position with real growth potential.
What You’ll Do
Operations & Inventory- Own inventory: weekly counts, retail and back-bar stock levels, reorder timing, and monthly inventory reconciliation
- Keep the stockroom organized, labeled, and properly stocked; maintain wax supply levels so the center never runs short
- Maintain retail shelves and displays to brand standards — fully stocked, correctly merchandised, and refreshed with each monthly promotion
- Set up the center each month per the Center Set-Up Guide: signage, posters, front desk materials, and promotional collateral
- Ensure treatment rooms and common areas meet cleanliness, safety, and brand standards; report maintenance needs promptly
Scheduling & Labor- Build and publish weekly Guest Service schedules; manage Wax Specialist schedules, including breaks, lunches, booking blocks, and room assignments
- Manage availability changes, time-off requests, and shift coverage
- Audit time punches, correct missing entries, and prepare accurate timecards for bi-weekly payroll
Reporting & Accountability- Review daily sales reports for accuracy — catch incorrect check-outs, missed promotions, open invoices, and duplicate packages, and correct them
- Monitor failed payment plans and follow up with guests on outstanding balances
- Reconcile prior-day deposits against register closing; handle weekly bank deposits and change orders
- Track new guest profiles and follow up with new guests after their first visit to confirm satisfaction
Team & Guest Experience- Support hiring, onboarding, and training for Guest Service Associates; complete new hire and exit checklists accurately and on time
- Work the front desk alongside the team — checking guests in and out, booking appointments, and maintaining your own individual sales and service metrics
- Plan and lead team birthday and work anniversary celebrations
- Resolve guest concerns with professionalism and care; respond to guest inquiries and center communications within 24–48 hours
- Model and maintain the EWC culture in the center every day
What We’re Looking For
- 1+ years in retail, spa/salon, or hospitality management (or equivalent experience)
- Genuinely strong organizational skills — you track details, follow through, and don’t let things slip
- Comfortable with computers and reporting: Excel, Word, email, POS/scheduling systems (Zenoti experience a plus)
- Experience with inventory management and/or scheduling strongly preferred
- Confident communicator with both guests and associates
- Sound judgment and the ability to adjust quickly when the day changes
- A positive, upbeat, personable demeanor
- Growth mindset — you want to learn the business, not just work a shift
- Full-time availability, 40 hours per week, including some evenings and weekends
Compensation & Benefits
- $27.00 per hour
- Tiered performance bonus — up to $400 per pay period, an average of up to $867 per month:
- Tier 1: $240 per pay period for hitting center goals
- Tier 2: an additional $160 per pay period for hitting stretch goals
- Paid bi-weekly alongside your regular paycheck (26 pay periods per year)
- Paid time off
- Health insurance, including vision coverage
- Retirement savings through CalSavers (Roth IRA)
- Employee discounts on all waxing services and retail products
- Ongoing training and clear career growth into center management
- Direct partnership with the Center Manager and ownership
- A clean, beautiful, well-run center and a supportive team environment
Visit us at www.waxcenter.com and discover how European Wax Center is committed to “Revealing Beautiful Skin.”European Wax Center is an equal opportunity employer.
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