Assistant Branch Manager

Assist Branch Manager in all phases of branch operations and assume responsibility for the branch in the branch manager's absence. Manage all retail branch operations. Ensure staff compliance to established policies and procedures. Ensure that customer services are provided, including opening accounts, providing customers with information, and resolving banking problems for customers. Act as a resource to staff for operational and customer problems exercising discretion and good judgment. Assist sales development activities including STEP sales training, coaching and activities. Create a teamwork environment to ensure that quality service is provided, sales goals are met, and operations and accounting requirements are satisfied. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Management of the day-to-day retail operations in the branch. Assign duties and work schedules to ensure efficient functioning of the teller/new accounts areas of the branch.

Acquire and maintain thorough understanding of security procedures. Monitor and review bank's security procedures and control access to vault. Supervise vault operations and procedures.

Conduct scheduling of employees' hours, rating performance, and recommending salary actions. Perform other functions of personnel administration, such as employment interviews, training and development, coaching, counseling, and performance reviews. Confer and participate with the branch manager in resolving personnel problems.

Ensure staff has thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.

Ensure neat and orderly work areas; ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to customers and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy.

Maintain thorough knowledge of all bank products and services; ensure branch personnel acquire and maintain knowledge of all bank products and services.

Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.

Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals. Coach branch personnel in sales skills.

Participate, support and coach branch personnel in sales programs to generate new customers.

Perform new account and teller duties and responsibilities when necessary.

Attend all required training.

Assist others in the department/facility as needed and/or directed.

May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.