Assistant Branch Manager - Wardsville Take the next step in your banking career with a role that offers both leadership opportunity and meaningful impact. As an Assistant Branch Manager, you'll help lead branch operations, support team development, strengthen customer relationships, and contribute to business growth in the communities we serve. At Mid America Bank, you'll find a collaborative culture, opportunities for professional development, and the chance to build a long-term career with a trusted community bank committed to excellence and employee success. This is a full-time hourly position with benefits. The hours can be flexible and scheduled to fill the needed branch hours. Branch Hours Lobby: M-F 8:30-3:30, Saturday 8:00-11:00 Drive-Up: M-F 7:30-6:00, Saturday 8:00-11:00 Job Overview As a part of the Mid America Bank’s management and leadership team, you will utilize your sales, banking, and management experience to be an instrumental member of the bank’s team. Our Asst. Branch Manager helps oversee the operations and sales functions of a branch while delivering superior customer service. You will help lead your team in making sales calls, conducting trainings, processing transactions, and setting up new accounts. All these functions will be completed while utilizing your experiences to make sound decisions and ensuring established policies and procedures are followed. Key Responsibilities - Ensure the branch is open and ready to conduct business each business day
- Overseeing the training, scheduling, and task assignments for branch team members
- Maintain working knowledge of all bank products. Open new accounts and accurately run transactions for all personal and business banking products
- When necessary, assist Branch Manager with staff meetings (both 1:1 and in group meetings) to organize sales efforts, communicate procedural changes, and resolve issues to optimize branch performance and employee engagement. Establish regular opportunities with each team member to review goals and highlight further personal development
- Assist in recognizing and inspiring future talent
- Ensure the branch balances all transactions at the close of each business day. Assist tellers and others with balancing problems and authorize over/short adjustments. Conduct “surprise audits” necessary to verify accuracy of teller balances
- Ensure branch ATM is serviced and operational during business hours and is balanced regularly
- Make regular business development calls to solicit new business or improve services to existing customers
- Assist with general maintenance of the branch, ensuring safety and security of customers, employees, and branch assets by following and enforcing all security procedures
- Answer customers’ basic and complex inquiries about their accounts. Interact with customers in person, on the telephone, or through other electronic communications in a friendly, helpful, and patient manner
- Identify customer needs through active listening and provide tailored solutions to enhance satisfaction and build loyalty.
- Represent the bank at various civic and community functions
- Other duties as assigned by manager
Qualifications, Skills and Abilities - High school diploma or equivalent with additional business training
- At least three (3) years of progressively responsible experience within a financial organization to gain necessary experience and background knowledge to manage a full-service branch and deal effectively with employee and customer relations matters
- Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense
- Strong knowledge of banking products, services, and regulations.
- Excellent communication, leadership, and problem-solving skills.
- Proficiency in banking software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Strong attention to detail and organizational skills.
- Commitment to confidentiality.
Working Conditions - Will require working on Saturday’s, you will be in a rotation
Benefits - Competitive pay
- 100% Employer-paid medical coverage for associates and dependents
- 50% Dental and Vision covered for you and dependents
- Many other ancillary options
- 401(k) – 3% match + extra 5% discretionary contribution
- Paid time off
- Career development and advancement opportunities
Equal Opportunity Statement Mid America Bank is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.
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