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Assistant Branch Manager II - Grand Branch | West Bank
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Assistant Branch Manager II - Grand Branch
Home Careers Assistant Branch Manager II - Grand Branch
Career Details
Full-Time West Des Moines, Iowa (Grand Branch) Posted on 8/13/2026
Purpose: Actively coach, motivate and develop teller team to optimal levels of performance that meet and/or exceed scorecard objectives. Assist the Branch Manager in the overall management of the branch, ensuring efficiency and compliance with operations and security policies, and instilling a commitment to providing outstanding service to each and every bank customer.
Essential Duties & Responsibilities:
Teller Supervision: Actively coach, motivate and develop teller team to optimal levels of performance that meet and/or exceed scorecard objectives; perform audits and ensure operational compliance with respect to tellers. In consultation with Branch Manager, conduct performance reviews for tellers. Build and maintain staffing schedule for Tellers. (30%)
Build Strong Relationships: as you provide and help create an outstanding service experience for all new and prospective customers in the area of Business/Customer Development:
Business Development: Assess our customers' initial and on-going banking needs and provide products and service solutions that meet those needs. Open and close accounts, make referrals to other lines of business (Trust, Mortgage). Maintain and monitor all supporting reports and documentation. Solve problems with customer accounts. (30%)
Consumer Lending: Open/maintain new loans for customers. Primary consumer lender on the retail side, meeting or exceeding branch growth goals and compliance requirements. Interview loan applicants. Assist commercial lending team. Provide information and referrals to customers seeking other services. (15%)
Management: Assist in the daily management of the Branch in support or absence of Branch Manager, ensuring operational efficiency and compliance with bank and industry regulations, a commitment to high levels of customer service, and meeting and/or exceeding scorecard objectives. (10%)
Utility: Fill in Teller and other Branch functions as needed. Perform audit functions, approve
checks, open/close safety deposit boxes, Saturday rotation, open/close Branch (10%)
Build Strong Communities: Participate in community events, including serving in a leadership position of at least one community organization, staffing at least two events (art festivals, community celebrations, etc.), hosting at least one customer at an outside event, representing West Bank as requested by attending at least one luncheon, dinner, or reception, and participating in at least two community festivals (parades, bank-sponsored outreach events, etc.) per year. (5%)
Qualifications (Include Education and Experience): Associates Degree in Business or Finance preferred. Teller, Personal Banker, Retail Bank Supervisory experience a plus. Consumer lending experience preferred. Computer experience (MS Word, Excel Outlook), Banking related systems experience helpful. Great customer service skills, good problem solver, strong communication and coaching skills. Excellent math skills. Community involvement a plus.
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Teller Training Specialist
West Des Moines, Iowa (Headquarters)
Full-Time
System Engineer
West Des Moines. Iowa
Full-Time
Routing # 073903354
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P.O. Box 65020
West Des Moines, IA
50265-0020
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