Essential Job Functions:
Operational Support & Leadership
- Support and assist in leading facility operations in alignment with organizational goals and regulatory standards.
- Participate in process improvement initiatives designed to enhance resident experience, operational efficiency, and workplace culture.
- Assist in planning, implementing, and monitoring programs and systems that ensure high-quality resident care.
- Support the Administrator in developing departmental goals, strategic initiatives, and service improvement plans.
Supervision & Staff Development
- Provide support in hiring, training, evaluating, coaching, counseling, and developing department staff.
- Help ensure adherence to fair and lawful employment practices.
- Assist department managers in performance monitoring, communication of policies, and staff engagement.
- Foster a culture of empowerment, creative problem solving, and teamwork across facility departments.
Regulatory Compliance & Quality Assurance
- Assist with the development, monitoring, and evaluation of the QA/QAPI program.
- Maintain knowledge of federal, state, and local regulations, supporting the facility in meeting compliance requirements.
- Participate in survey readiness activities, surveys, and corrective action planning.
- Complete facility rounds to monitor care delivery, cleanliness, safety, staff morale, and resident satisfaction.
Resident, Family, and Community Relations
- Promote a positive customer service philosophy for internal and external stakeholders.
- Assist with communication to residents and families regarding concerns, service changes, and satisfaction initiatives.
- Support the development of facility relationships with regulators, healthcare providers, and community partners.
- Serve as a resource to families and community members regarding health care services and facility programs.
Human Resources, Staffing & Workforce Management
- Support HR-related processes such as recruitment, onboarding, retention, and staff development.
- Assist in monitoring staffing levels and turnover, implementing strategies to maintain adequate and stable staffing.
- Help ensure compliance with employment laws, company HR policies, and practices promoting morale and retention.
Financial & Business Support
- Assist in managing facility budgets, including monitoring labor costs, expenses, receivables, and payables.
- Help ensure business practices meet company standards and that financial policies are followed.
- Support communication of budget guidelines and performance expectations to department managers.
- Participate in census development, marketing strategies, and implementation of new business opportunities.
Facility Maintenance & Safety
- Assist with oversight of facility grounds and equipment to ensure safe, clean, and orderly conditions.
- Help identify and resolve hazardous conditions or environmental concerns.
Other Duties
- Attend required in-service trainings and CEUs to maintain competencies.
- Support special projects as assigned by the Administrator or COO.
Function independently while demonstrating personal integrity and professionalism in all interactions