Assistance Payments Worker 8-11 - Macomb County

Assistance Payments Worker 8-11 - Macomb County

Salary

$49,982.40 - $68,827.20 Annually

Location

Macomb, MI

Job Type

Permanent Full Time

Remote Employment

Flexible/Hybrid

Job Number

4304-27-Macomb-APW

Department

Health and Human Services - Counties

Opening Date

09/15/2026

Closing Date

Continuous

Bargaining Unit

UNITED AUTO WORKERS (UAW)

• Description
• Benefits
• Questions

Job Description

The role of the Eligibility Specialist is to strengthen Michigan families by:

• Ensuring that each person/family that applies for public assistance receives the type and level of assistance that they are eligible for
• Assessing the needs of each person/family and giving them appropriate information and making any referrals and/or contacts to persons/agencies to help them meet their needs.
• Providing all families with information about the expectations and goals of the Michigan Department of Health and Human Services (MDHHS).
• Encouraging and guiding families in their efforts to become self supporting.
• Assistance Payments Worker Position Description (8-E10)
• Assistance Payments Worker 11 Position Description
• Job Specification

Position Location/Remote Office: PLEASE READ CAREFULLY. This position may work remotely or work hybrid (remote/office). However, the first 6 months will be 100% in person. After 6 months, a hybrid or remote option may be available.

Required Education and Experience

Alternate Education and Experience

Additional Requirements and Information

Position Locations: Sterling Heights - 41227 Mound Road Ste. A, Sterling Heights, MI 48314

Clinton Township/Mt. Clemens - 44777 North Gratiot, Ste. A, Clinton Township, MI 48036

Warren - 13041 E 10 Mile Road, Warren, MI 48089

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.

#MDHHSjobs #Veteranfriendly #Careerswithpurpose #CommunityHeroes

MDHHS is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

For information about this posting, please contact Kearstyn Meyers at MeyersK3@michigan.gov.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.

Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

• Do you possess one of the following? At least two years of college (60 semester or 90 term credits). If so, please attach a copy of your official college transcripts; OR at least four years of administrative support experience in a human services or office setting, including two years equivalent to the experienced (E7) level; OR at least one year of college (30 semester or 45 term credits) and at least three years of administrative support experience in a human services or office setting, including one year equivalent to the experienced (E7) level. If so, please attach a copy of your official college transcripts; OR at least three years of Home Aide experience, including one year equivalent to a Home Aide E8.
• Yes
• No

02

Are you a current MDHHS employee classified as an Assistance Payments Worker interested in moving to the same class and level at this location?

• Yes
• No

03

How would you reach and serve various groups or traditionally underserved communities?

04

If offered a limited term (temporary) position, will you accept?

• Yes
• No

05

Do you read, write and speak any of these languages fluently? Check any that apply:

• Spanish
• Arabic
• Chaldean
• None of the above

06

• Do you possess a valid drivers license or state ID? If yes, list state issued by, license number, expiration date. If no, type N/A. If your drivers license or state ID are not from Michigan, please upload and attach a copy of it to this application, also include any previous names in the box below

07

Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions such as a reduction in force need not be reported.) Please select all that apply.

• I have been dismissed within the last two years
• I have resigned in lieu of discipline or dismissal within the last two years
• I have been issued a disciplinary suspension in the last two years.
• I am currently suspended with or without pay pending the outcome of an investigation
• I have received a written reprimand within the last two years
• I have received an unsatisfactory rating within the last two years
• I have signed a last chance agreement with MDHHS within the last two years
• I certify that none of the above circumstances apply to me

08

If you selected that you have been dismissed within the last two years, resigned in lieu of dismissal within the last two years, suspended without pay within the last two years, received a written reprimand within the last two years, received an unsatisfactory rating within the last two years, or signed a last chance agreement with MDHHS within the last two years, please provide an explanation below. If none of the above apply to you, please enter N/A.

09

Have you ever been convicted of a felony?

• Yes
• No

10

Have you ever been convicted of a misdemeanor?

• Yes
• No

11

If you answered "yes" to the previous question, Please document all instances including date and disposition. If "no", please indicate N/A.

12

This position is hybrid and may require on-site work on specific days. Do you acknowledge this requirement and wish to be considered for this position?

• Yes
• No

13

Please provide a response to the following: One of your clients, Melissa Smith, has applied for the State Emergency Relief program for her electric disconnect notice. Upon review of her case, you discover that she is not eligible for services and now must refer her to the local Salvation Army for assistance. Please compose an e-mail to a representative at this community-based organization referring your client to their agency for potential assistance with her bill.

14

How many years of experience do you possess in a job that requires strong productivity skills to keep large volumes of work moving through a process quickly and accurately? (If you possess, you must document in your application materials to allow for accurate screening.)

• 5 or more years of experience
• 3 to 4 years of experience
• 1 to 2 years of experience
• Less than 1 year of experience
• No experience

15

How many years of experience do you have where part of the daily duties involved dealing with customers to obtain detailed information either on the phone or in person.

• 5 or more years of experience
• 4 or more years of experience
• 3 or more years of experience
• 2 or more years of experience
• 1 year or less of experience

16

How many years of experience do you possess in customer service? (If you possess, you must document in your application materials to allow for accurate screening.)

• 5 or more years of experience
• 3 to 4 years of experience
• 1 to 2 years of experience
• Less than 1 year of experience
• No experience

17

How many years of experience do you possess navigating between different programs or applications (such as Microsoft Office and/or automated systems) and obtaining and processing necessary information? (If you possess, you must document in your application materials to allow for accurate screening.)

• 5 or more years of experience
• 3 to 4 years of experience
• 1 to 2 years of experience
• Less than 1 year of experience
• No experience

18

Please read the following summary from the beginning of policy manual BAM 110 and answer the three questions below in the space provided. "A person can request assistance for benefit programs in several ways, including in person, by phone, by mail, by email, or online. Anyone who asks for help must be provided with the correct application form for the program they want to apply for, and local offices are required to assist clients who need help completing the application. The MDHHS-1171 is the primary application used for most programs and includes the main application, an information booklet, and program-specific supplements. Online applications submitted through MI Bridges are considered the same as the MDHHS-1171." Question 1: What are two ways a person can request assistance for benefit programs? Question 2: What should be provided along with a MDHHS-1171 form? Question 3: What must the local office do if a client needs help completing an application?

19

Please read the following Shelter Policy from policy manual BEM 554 and answer the following questions. "Allow a shelter expense when the FAP group has a shelter expense or contributes to the shelter expense. When shelter expenses are shared, groups are only allowed the amount they contribute. Shelter expenses are allowed when billed. The expenses do not have to be paid to be allowed. Late fees and/or penalties incurred for shelter expenses are not an allowable expense." When is a shelter expense allowable for a FAP group?

• Only when the group pays the full expense
• When the group has the expense or contributes to it
• Only when the group owns the home
• Only when the expense is shared

20

In regards to Shelter Policy from policy manual BEM 554 above, if shelter expenses are shared, how much can the group claim? Please select the correct answer below.

• The full shelter amount
• Only the amount they contribute
• Half the total amount
• None of the expense

21

In regard to the same policy above, which of the following is not an allowable shelter expense?

• A billed shelter expense
• A shared expense the group contributes to
• An unpaid shelter expense
• Late fees or penalties

Required Question

Employer State of Michigan

Department Health and Human Services - Counties Address See Posting Above for Contact Informati

Office of Human Resources

Michigan