Asset Services Engineer

Asset Services & Customer Support

• Support U.S. and international customers, serving as the primary point of contact for technical questions related to installed equipment and service requirements.
• Perform onsite and offsite inspections, testing, maintenance, troubleshooting, and repair activities for high-voltage equipment, including instrument transformers, coils, reactors, and related assets.
• Coordinate spare parts sourcing, service planning, and customer scheduling activities.
• Conduct preliminary issue assessments and provide technical analysis to support problem resolution.
• Assist with installation, commissioning, startup, and acceptance activities for new equipment deployments.
• Conduct customer site visits to assess equipment condition and define service scopes.
• Provide technical recommendations and support preparation of quotations, schedules, and service proposals.
• Deliver technical support and training to customers and service partners regarding equipment operation, maintenance, and industry best practices.

Field Diagnostics & Reliability

• Perform troubleshooting, diagnostic testing, and condition assessments for customer-installed equipment.
• Conduct root cause analysis investigations related to equipment performance, reliability, and service concerns.
• Support warranty and non-warranty customer cases through resolution by coordinating with Engineering, Quality, Manufacturing, and third-party partners.
• Document service findings, corrective actions, recommendations, and technical observations through detailed service reports.
• Support field reliability initiatives aimed at improving product performance and asset lifecycle management.
• Assist in identifying trends, recurring issues, and opportunities for continuous product and service improvements.

Cross-Functional Collaboration & Operational Excellence

• Collaborate closely with Service Operations, Engineering, Quality, Manufacturing, and Sales teams to enhance customer satisfaction and service delivery.
• Ensure compliance with customer requirements, safety standards, and field service procedures during all service activities.
• Maintain service tools, testing equipment, documentation, and records in good working order.
• Participate in continuous improvement initiatives focused on customer experience, field reliability, safety, and operational excellence.
• Support development and implementation of service processes, procedures, and best practices.
• Contribute to the growth and development of HSP US''s service organization and aftermarket capabilities.

Travel & Customer Engagement

• Travel frequently to customer sites across the United States and Canada based on business requirements.
• Represent HSP US professionally during customer visits, inspections, outages, commissioning projects, and technical meetings.
• Build strong relationships with customers through responsive communication and technical expertise.
• Support emergency service requests and customer-critical situations when required.