Asset Recovery Agent

VARITE is looking for a qualified Asset Recovery Agent for one of its clients located in Orlando, FL
 
WHAT THE CLIENT DOES?
Leading Florida municipal utility providing electric and water services to Orlando, St. Cloud, and parts of unincorporated Orange and Osceola counties.
 
WHAT WE DO?
Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.
 
Job Title: Asset Recovery Agent
Duration: 24 months
Location: Orlando, FL
Work Mode: Hybrid
Pay Rate Range: $25.97 - $27.68/hr on W2
 
HERE'S WHAT YOU’LL DO:
Position Description:

• Performs various collections tasks, identifies process improvement opportunities, and tracks and reports on completed activities and KPI’s to ensure client’s financial risk is minimized.
• Evaluate customer accounts to ensure adequate security deposits and manage deposit adequacy and bill-up through various methods.
• Monitor collection and severance processes based on financial and credit analysis of both residential and commercial accounts.
• Act as liaison with outside collection agencies for account data, invoice reconciliation and other customer needs.
• Contact customers by mail, email, or telephone, regarding delinquent accounts that require special handling.
• Audit payment plans and payment arrangements based on established guidelines and maintain monthly reporting.
• Coordinate the write-off process from initiation to completion; Make recommendations for process improvements within Credit and Collections.
• Understand, interpret and explain company policies and procedures relating to collection, severance, and write off processes and the action related to each.
• Process Bankruptcy requests for client’s service accounts, this includes communication with internal and external attorneys, handle deposits, and account set up; this may also require appearance in bankruptcy court.
• Participate in various projects, committees, and testing of new initiatives/programs or other special assignments.
• Perform other duties as assigned.    

 
WHAT YOU’LL NEED TO WIN:
Skills Required:

• Working knowledge of all, but not limited to, the following: Bill evaluation; Payment plan and payment arrangement set up; Process and procedures handbooks, training materials, and service request forms; Software Application (i.e., CC&B, OneView, MDM, Lexis Nexis, Experian, Pacer, Cognos, Power Bi)
• Familiarity with all, but not limited to the following: Equipment (i.e., Hi Path Phone System); Related industry, organizational and departmental policies, practices and procedures; legal guidelines, ordinances and laws.
• Strong written, verbal, and interpersonal communication skills.
• Excellent analytical skills to work with delinquent accounts and analyze account financial data, identify problems/opportunities, interpret policies, and propose solutions.
• Good negotiation skills to address payment plans and repayment.
•  Make arithmetic computations using whole numbers, fractions and decimals, and percentages.
• Proficient in Microsoft Office Suite (Outlook, Word)

Experience Required:

• Customer Experience & Sales
• Action Oriented
• Attention to Detail
• Being Resilient
• Customer Focus
• Nimble Learning
• Resourcefulness                      

Education Required:

• High School Diploma or GED
• Minimum of three (3) years of: collections/asset recovery o and/or call center experience
• Experience in a utility call center, preferred.                 

Additional Information:

• Hybrid work schedule - 2 days remote Mondays & Fridays & 3 days in office (T-Th) or additional days based on business need.

 
If this opportunity interests you, please respond by clicking on EasyApply.
 
BENEFITS:
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. Eligible employees may receive:

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plans: Participation in a company-sponsored retirement savings plan.
• Legal Service Plans: Offering access to attorneys for legal advice and representation.

 
Know someone who would be perfect for this role? Refer them to us and if they are hired, you could be eligible for our employee referral bonus! Help us grow our team with top talent from your network.
VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status