Asset Management Service Director

The Service Director of Asset Manager is responsible for providing leadership, technical support and direction to the asset management team. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.

Job Title: Asset Management Service Director
Location: Chicago, Illinois, United States
Type: Direct Hire
Compensation: $120,000 - $170,000.00 annually
Contractor Work Model: Onsite + Travel 20-60%

Overview:

The Service Director of Asset Manager is responsible for providing leadership, technical support and direction to the asset management team. Including overseeing successful implementation and account management through the long term obligation to the customer

Responsibilities:

• Provide leadership, technical support, and guidance to the asset management team to ensure successful account management and implementation.
• Develop and execute operational, preventive maintenance, emergency response, repair, and temporary services plans to optimize asset and system performance.
• Create and maintain plant manuals and operational plans, including communication and coordination strategies across customer and company teams.
• Implement quality control measures such as Executive Walks to ensure operational standards are met.
• Onboard and manage qualified vendors and subcontractors, ensuring compliance and performance standards.
• Coordinate internal business units to support asset management operations and maintenance plans.
• Oversee hiring, disciplinary actions, and training development for the asset management team and clients.
• Review KPIs, customer reports, maintenance records, and other performance metrics regularly.
• Align team resources with client, facility, and system needs to ensure operational resilience and efficiency.
• Lead continuous improvement initiatives and evaluate account performance relative to customer satisfaction.
• Allocate resources and ensure the team meets commitments to clients and systems.
• Ensure compliance with all legal and regulatory requirements, maintaining high ethical standards.
• Maintain work quality according to industry, manufacturer, corporate, and project standards.

Requirements:

• Bachelor’s Degree (preferred)
• Minimum of 10 years’ experience in Service Operations and Management
• At least 5+ years managing teams and personnel
• Experience working with multiple customers and teams
• Knowledge of service, troubleshooting, preventive maintenance, and repairs
• Strong customer management and business growth skills
• Experience in managing profit and loss, reporting, and financial forecasting
• Effective communication skills, both verbal and written
• Detail-oriented with ability to multitask in a fast-paced environment
• Industry and competitor awareness
• Ability to travel 20-60% of the time to job sites and office locations

Travel Requirements

• 20-60% of the time will be spent traveling to the job site(s)/office locations.

Physical/Work Environment Requirements

• Climbing stairs.
• Remaining in a stationary position, often standing or sitting for prolonged periods
• Repeating motions that may include the wrists, hands and/or fingers

Environmental Conditions

• Central Energy Plan Environment

Physical Demands

• Light work that includes adjusting and/or moving objects up to 20 pounds

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1
#LI-JB1

Ref: #260-Eng NY Transit