Asset Management & CMDB Support Specialist

This is a 6-month contract position for an Asset Management & CMDB Support Specialist based in Woodlawn, Maryland, working on-site five days per week. The role supports and improves enterprise ServiceNow Asset Management and CMDB operations, ensuring data accuracy, supporting lifecycle processes, and strengthening configuration management for mission-critical systems.

Responsibilities

• Maintain and validate CMDB data, CI classes, and relationships
• Support ServiceNow Asset Management, Discovery, and MID Server operations
• Manage hardware and software assets throughout their lifecycle
• Identify data gaps, discrepancies, and audit findings; drive remediation efforts
• Create and maintain standard operating procedures, process flows, and knowledge articles
• Support software license tracking, entitlement management, and compliance
• Collaborate with cross-functional IT teams to improve data quality and processes
• Provide recommendations for continuous improvement and automation

Qualifications

• Required

• Bachelor's degree in IT, Computer Science, Engineering, or related field

• 7+ years of relevant experience

• Strong proficiency with ServiceNow Asset Management, CMDB, Discovery, and data structures

• Knowledge of ITIL processes (Asset, Configuration, Change)

• Experience analyzing and remediating CMDB and asset data quality issues

• Familiarity with MID Server configuration and Discovery credentials

• Ability to manage asset lifecycle processes end to end

• Strong documentation, communication, and organizational skills

• High attention to detail with large datasets and audit-driven requirements

• Ability to obtain and maintain US Public Trust Clearance

• Preferred

• Experience with ServiceNow workflows, business rules, and UI policies

• Basic understanding of ServiceNow JavaScript for troubleshooting

• Experience with Service Catalog items for hardware and software requests

• Knowledge of license compliance and entitlement reconciliation

• Experience supporting federal or regulated environments

• ITIL Foundation certification