Title: Asset Management Analyst
Location: 2 Broadway - MTA Headquarters (POSITION WILL REQUIRE CONSULTANT TO WORK ONSITE)
Duration: 12 months (37.50 hrs./week)
JOB SUMMARY
The Mobile Asset Analyst is responsible for managing the MTA's mobile device inventory, lifecycle management, procurement, and support. This role requires strong organizational skills, technical knowledge of mobile platforms, and the ability to work effectively with ServiceNow and related IT asset management tools. The Mobile Asset Analyst ensures mobile devices are tracked, deployed, maintained, and retired in accordance with organizational policies and security standards.
POSITION DETAILS
Reports To: SAM Manager
Employment Type: Full-Time
Location: MTA Headquarters, New York City
KEY RESPONSIBILITIES
Software Inventory & Asset Tracking
Maintain and update the software asset database in ServiceNow, ensuring accuracy and completeness of all software installations, licenses, and deployments across the organization.
Track software discovery data, reconcile hardware and software inventories, and identify discrepancies or unauthorized installations.
Licensing Compliance & Management
Monitor software license agreements, entitlements, and compliance status to ensure the MTA remains within license terms and avoids legal or financial penalties.
Conduct regular license audits, reconcile license consumption against purchases, and prepare compliance reports for management review.
Procurement & Vendor Management
Support software procurement processes, evaluate vendor quotes, and negotiate licensing terms to optimize software costs while ensuring value.
Maintain vendor contracts and renewal tracking, communicate with vendors regarding license renewals and support agreements.
ServiceNow Administration & Reporting
Configure and maintain SAM module settings in ServiceNow, including custom reports, dashboards, and automated workflows.
Generate and present SAM metrics and reports to stakeholders, providing insights on license utilization, compliance status, and cost optimization opportunities.
Ticket Management & Support
Process and resolve SAM-related service requests and incidents in ServiceNow, ensuring timely response and resolution of asset and licensing inquiries.
Prioritize tickets based on urgency and impact, maintaining service level agreements and escalation procedures.
Process Improvement & Documentation
Document SAM processes, procedures, and best practices to ensure consistency and knowledge sharing across the team.
Identify opportunities for process improvement and efficiency gains within the SAM function.
REQUIRED QUALIFICATIONS
High school diploma or equivalent (GED); or equivalent combination of education and experience.
2-3 years of experience in software asset management, IT asset management, or related field.
Demonstrated experience with ServiceNow platform, particularly the SAM or IT Asset Management modules.
Strong knowledge of software licensing models, compliance requirements, and industry standards.
Proficiency in Microsoft Excel and data analysis.
Excellent organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
Strong written and verbal communication skills; ability to prepare clear documentation and reports
CORE COMPETENCIES
Attention to Detail Ability to maintain accuracy in large datasets and identify discrepancies in license and asset records.
Analytical Thinking Strong capability to interpret data, identify trends, and provide actionable insights for cost optimization.
Problem Solving Ability to resolve complex licensing and compliance issues independently or in collaboration with vendors and stakeholders.
Communication Clear and professional communication with technical and non-technical stakeholders, vendors, and management.
Compliance Mindset Understanding of regulatory requirements and commitment to maintaining legal and policy compliance.
Adaptability Willingness to learn new tools, processes, and systems in a dynamic IT environment.