Asset/Maintenance Tech

Position Summary

The Asset Maintenance Technician supports Southern Ice Cream's field operations by delivering and retrieving company-owned equipment (including freezers and related assets), performing on-site minor repairs and adjustments, and completing basic shop/facility and vehicle preventive maintenance to keep assets and fleet equipment safe, reliable, clean, and customer-ready. This role blends light mechanical service, asset handling, and logistics coordination while maintaining high standards for safety, food safety, and customer service.

Essential Duties & Responsibilities

Equipment Delivery, Pick-Ups & Asset Handling

• Deliver, set up, and place company equipment (e.g., display/freezer units and related accessories) at customer locations following route schedules and installation standards.
• Pick up equipment from customer sites, confirm condition, and transport safely back to the warehouse/shop.
• Load/unload equipment using safe lifting practices and material handling tools (dollies, pallet jacks, lift gates, straps).
• Use Samsara (or similar fleet/telematics platform) for route visibility, vehicle compliance, driver performance, and communication as assigned.
• Complete delivery/pick-up documentation (asset tags/serials, condition notes, photos as needed) and obtain customer signatures when required.
• Coordinate with Sales/Operations on delivery windows, site access, and special requirements.

On-Site Small Repairs & Service (Customer Locations)

• Perform minor, non-invasive on-site repairs and adjustments to keep assets operational, such as:
  • Replacing gaskets, hinges, handles, casters, shelves/baskets, lights, and power cords (where permitted).
  • Cleaning/clearing condenser areas and vents (as allowed), basic defrost and door-seal checks.
  • Tightening hardware, leveling units, adjusting doors, and verifying safe electrical connections.
• Diagnose common issues and determine when escalation is needed (e.g., sealed-system refrigeration problems, electrical hazards).
• Communicate repair status, limitations, and next steps clearly to customers and internal teams.

Preventive Maintenance (Equipment Assets)

• Perform preventive maintenance on company equipment to reduce downtime and extend asset life, including:
  • Routine inspections, cleaning, and functional checks prior to redeployment.
  • Basic part replacements (gaskets, casters, bulbs, handles, cords) and minor adjustments.
  • Maintaining PM checklists and documenting findings, corrective actions, and parts used.
• Tag/track equipment status (ready, needs repair, out of service) and communicate priorities to Operations.

Minor Vehicle Preventive Maintenance & Upkeep (Fleet Support)

• Perform minor preventive maintenance and readiness checks on company vehicles and report issues promptly, including:
  • Pre/post-trip inspections (tires, lights, wipers, fluid levels, mirrors, safety equipment).
  • Checking and topping off fluids as appropriate (washer fluid, coolant, etc. per policy).
  • Replacing wiper blades, light bulbs, fuses, and other simple wear items (as authorized).
  • Maintaining vehicle cleanliness (cab and cargo area) and ensuring required supplies are stocked (straps, blankets, cones, etc.).
  • Coordinating scheduled services (oil changes, inspections) and escalating mechanical concerns to approved vendors/management.
• Use Samsara and internal forms to document inspections, maintenance notes, and vehicle issues.

Shop/Facility Asset Maintenance

• Inspect, clean, and stage equipment for redeployment; verify asset tags, appearance, and basic function checks.
• Maintain an organized shop area, tools, and parts inventory; restock common "field kit" components.
• Maintain accurate equipment records and basic reporting using Microsoft Excel (asset lists, delivery logs, service history, parts usage, and simple summaries).
• Support basic facility maintenance as needed (lighting, doors, minor plumbing, general repairs).

Safety, Compliance & Customer Service

• Follow all safety requirements including safe driving practices, lifting ergonomics, PPE use, and hazard reporting.
• Maintain cleanliness and sanitary handling practices appropriate for food-related environments (no contamination risk; clean equipment presentation).
• Treat customers professionally on-site; represent Southern Ice Cream with a service-first mindset.
• Use work orders/CMMS or company forms to document deliveries, service notes, parts used, inspections, and outcomes.

Qualifications

Required

• Valid driver's license with acceptable driving record; ability to operate company vehicles (van/box truck as applicable).
• Ability to safely operate a forklift and powered pallet jack (walkie rider/electric pallet jack); certification required or ability to obtain within a defined onboarding period.
• Experience with deliveries, installation, field service, maintenance, or related hands-on work (1+ years preferred; will train the right candidate).
• Comfort using hand tools and performing minor mechanical repairs.
• Basic proficiency with technology, including Samsara (or similar) for routing/telematics and Microsoft Excel for tracking and reporting.
• Ability to lift up to 75 lbs with assistance/tools; frequent loading/unloading and moving equipment.
• Strong communication skills, customer-service mindset, and dependable time management.

Preferred

• Experience handling commercial freezers/refrigerated display equipment (asset delivery, staging, setup).
• Basic electrical troubleshooting (cords, plugs, switches) and mechanical aptitude (door/hinge hardware).
• Familiarity with asset tracking (serial numbers, tags), route management, or CMMS/work orders.
• DOT medical card (if required for vehicle type/weight), or ability to obtain.

Knowledge, Skills & Abilities

• Safe driving and job-site awareness; ability to navigate customer facilities and loading areas.
• Working knowledge of Samsara for daily route execution, driver compliance, inspections, and basic reporting/communication.
• Working knowledge of Microsoft Excel for maintaining logs, sorting/filtering, and accurate data entry.
• Basic troubleshooting and repair judgment-knowing when to fix, when to escalate.
• Organized documentation and asset tracking accuracy.
• Customer-facing professionalism; calm problem-solving under time pressure.

Working Conditions

• Field-based travel to customer locations; indoor/outdoor work in varying temperatures.
• Warehouse/shop environment with frequent lifting, bending, and moving equipment.
• May require early mornings, occasional overtime, and periodic weekend coverage based on business needs.

Reporting Relationship

Reports to: Asset Maintenance Lead / Maintenance Supervisor / Operations Manager (as applicable)

Schedule

Full-time; routes and service schedules set by Operations.

Physical Requirements

• Lift/move equipment and parts routinely; push/pull loaded dollies and pallet jacks.
• Ability to climb in/out of vehicles, work in tight spaces, and stand/walk for extended periods.