Asset Adjuster I

Essential Functions & Responsibilities:

• Proactively monitors and manages a portfolio of consumer loans that are 11 to 50 days past due.

• Follows structured collection processes to contact members, negotiate repayment terms, and ensure timely resolution.

• Performs precise file maintenance on member accounts and ensures all teller postings, account updates, and status changes are accurately recorded in the core system.

• Accepts and processes member payments with accuracy and ensures all transactions are correctly applied in accordance with internal policies.

• Supports proper and timely reporting of loan statuses to credit bureaus and other financial reporting systems; ensuring adherence to Fair Credit Reporting Act (FCRA) guidelines.

• Maintains comprehensive, organized records of all member communication and collection activities while ensuring all actions are documented in compliance with regulatory standards and internal procedures.

• Performs in-depth skip tracing using internal systems and approved tools to locate members with outdated or inaccurate contact information.

• Evaluates accounts for legal collection activity and collaborates with legal partners or attorneys to escalate cases appropriately, ensuring proper documentation and chain of custody.

• Prepares, maintains, and analyzes delinquency reports, spreadsheets, and account watch lists to support decision-making and track trends or recurring issues.

• Identifies potential legal or operational risks and promptly escalates concerns to management with recommendations for next steps.

• Assists in responding to collection hotline calls and provides support to internal team members to ensure seamless member service and issue resolution.

• Serves as backup to department adjusters and specialists when needed.

• Approaches all collection activity with professionalism, empathy, and the intent to preserve member relationships while enforcing policy and protecting the credit union.

• Stays current with policy and regulatory changes.

• Maintains a member first mindset. 

• Upholds core values and builds team member and customer relationships.

• Completes all training as required. 

• Performs other duties as assigned.