The Assembly & Fulfillment Manager is responsible for leading the day-to-day hand assembly and fulfillment operations in a fast-paced production environment. The primary focus of this role is managing people, workflow, quality, productivity, and deadlines within the assembly area.
This is a hands-on leadership position for someone who can organize work, manage labor, solve problems quickly, and keep jobs moving safely and efficiently.
KEY RESPONSIBILITIES:
- Lead the daily Assembly operation, including staffing, job assignments, workflow, productivity, quality, and completion of work.
- Manage, coach, and develop Assembly employees, setting clear expectations and holding the team accountable.
- Review incoming workloads and ensure appropriate staffing is available to complete jobs on time.
- Coordinate temporary and flex labor as needed while managing labor costs and overtime.
- Monitor jobs throughout production, identify bottlenecks or potential delays, and take action to keep work moving.
- Ensure assembly jobs are completed accurately and meet customer quality requirements.
- Develop and maintain efficient, repeatable assembly processes and work instructions.
- Promote cross-training to create a flexible workforce capable of supporting changing production demands.
- Maintain a safe, clean, organized, and productive Assembly environment.
- Partner with Production Coordinators and other departments to ensure customer deadlines and service requirements are met.
- Support new assembly and fulfillment programs by establishing effective production processes.
- Continuously identify opportunities to improve productivity, quality, labor utilization, and workflow.
- Participate as a member of the Heeter Safety Committee and support company safety initiatives.
KNOWLEDGE AND SKILLS
- Demostrated front-line leadership and people-management skills.
- Ability to organize people and work in a fast-paced, deadline-driven environment.
- Strong problem-solving skills with the ability to respond quickly when production issues arise.
- Experience improving workflows, productivity, and quality.
- Ability to train, coach, cross-train, and develop employees.
- Commitment to maintaining a safe, clean, and well-organized work environment.
- Comfortable learning and working with production software and systems.
- Working knowledge of Microsoft Outlook, Word, and Excel.
- Strong communication and collaboration skills.
- Bi-lingual language skills a plus (Spanish).
MINIMUM EDUCATION REQUIRED
- High school diploma or general education degree (GED).
MINIMUM YEARS EXPERIENCE REQUIRED
- Four (4) years of Managing a team of people or leading a process.
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