Ashley Furniture Delivery & Installation SpecialistReports To: Delivery Operations SupervisorDepartment: Delivery OperationsPosition SummarySafely deliver, place, and assemble Ashley Home Furniture in customers' homes while protecting the product and property. This role is responsible for accurate deliveries, efficient route execution, and a professional customer experience.Key ResponsibilitiesDelivery & InstallationLoad, secure, transport, and unload furniture according to the daily routeCarry furniture into customer-designated rooms and assemble items as requiredVerify product and delivery instructions before beginning each stopRemove packaging and leave the work area clean when requiredCustomer Experience & QualityTreat customers and their homes with professionalism and careInspect furniture for visible damage and document exceptionsComplete a final customer walkthrough and confirm delivery detailsMinimize damage, missed deliveries, and return visitsProductivity & Route ExecutionArrive prepared and complete assigned stops efficientlyCoordinate with the delivery partner on safe lifting and placementMaintain accurate delivery status, photos, and proof of deliveryCommunicate route delays, access restrictions, and product discrepancies promptlySafety & EquipmentFollow safe driving, lifting, and furniture-handling proceduresUse proper protective equipment and material-handling toolsInspect the truck and equipment before useReport incidents, property damage, and injuries immediatelyKey Performance Indicators (KPIs)On-time delivery and stop completionCustomer satisfactionProduct and property damage claimsSuccessful first-attempt delivery / return visitsSafety incidents and documentation accuracyQualificationsFurniture delivery, moving, assembly, or installation experience preferredAbility to perform repeated physical lifting and work as part of a two-person crewProfessional communication and customer service skillsValid driver's license and acceptable driving record if assigned to driveAbility to follow route instructions and use mobile delivery applications
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