AROWS Project Manager

Mission Objectives: AROWS is a CAC-enabled, web-based information system of record that automates military orders processing under Title 10 USC, Title 32 USC, and the Joint Travel Regulation for 120,000+ ANG service members across 90 GSUs. The AROWS Project Manager is the dedicated project support lead responsible for day-to-day AROWS operations, Tier 1 Help Desk oversight, change management, knowledge management, and training delivery for the AROWS user community.

Position Responsibility Summary:

• Serve as the dedicated AROWS project support lead ensuring consistent operations across the ANGRC and 90 GSUs
• Act as the technical and administrative point of contact for all AROWS functional aspects
• Oversee Tier 1 Help Desk operations; serve as Tier 2 liaison and escalation point to developers
• Manage 200,000+ AROWS user accounts including provisioning, role assignment, IA certificate validation, and periodic audits/purges
• Facilitate Change Control Board meetings, JAD sessions, and Functional Requirements Reviews with ANGRC, Wing-level SMEs, AROWS PMO, and System Interface Partners
• Establish and manage Release and Deployment procedures for major, incremental, and emergency changes
• Maintain AROWS SharePoint site for knowledge management, program guidance, and user communications
• Develop and deliver training curriculums and Job Aids; provide off-site training at Government request
• Execute Ad Hoc SQL queries using the AROWS Data Analytics Module
• Coordinate AROWS-related taskings among ANG Directorates, functional areas, and third-party support personnel
• Maintain and support execution of interface agreements (MilPDS, DEAMS, DMO, RTS, AF-IPPS, M4S, DTS)
• Support ICAM/SailPoint automated account provisioning
• Track AROWS modernization efforts and support COOP procedure development
• Support flexible scheduling including ANG drill weekends and evenings