Area Service Manager

Summary

STERIS IMS'' On Location Area Service Manager (ASM) is a hands‑on operational and commercial leader of approximately 12 field based employees and will be responsible for delivering high‑quality surgical instrument repair and clinical support services across an assigned geographic area. This role drives Customer Satisfaction, retention, and revenue performance by ensuring safe, compliant, efficient service delivery while serving as a subject‑matter expert in surgical instrument repair, operational analytics, and service model design. The STERIS IMS ASM supports both day‑to‑day execution and long‑term Customer success by presenting data‑driven insights during Customer business reviews, identifying organic growth opportunities, and ensuring performance against complex contractual requirements and service metrics.

This role leads, develops, and engages field‑based teams, manages STERIS IMS mobile repair fleet operations including DOT regulatory compliance, and partners closely with Sales, Operations, Legal, and cross‑functional teams to design and implement effective service solutions. As a key contributor in the discovery and contract design stages for new and existing business, the ASM models STERIS values, fosters a Customer First culture, and integrates technical, operational, and commercial expertise to support company growth and strong Customer outcomes.

This role will cover Philadelphia and surroundings, as well as all of Delaware. Some overnight travel may be required at times.

What you'll do as an Area Service Manager

• As the ASM, you will own Customer Satisfaction, retention, and revenue attainment within the assigned area.
• You''ll be responsible for building strong Customer relationships and representing Service in escalations, critical meetings, and high‑visibility engagements.
• You will serve as a subject‑matter expert (SME) during Customer business reviews; preparing and presenting operational and financial analytics, trends, and insights.
• As the ASM, you will be identifing organic growth opportunities within existing accounts and partnering with Sales/Service teams to develop and optimize new business within current territories.
• You will design and drive Customer First engagement initiatives tailored to Customer needs.
• Lead, train, coach, and develop field‑based technicians and supervisors to ensure high‑quality, safe, and compliant service delivery.
• Oversee onboarding, skill certification, and ongoing competency development for technicians.
• Maintain a broad understanding of hundreds of surgical instrument types and repair techniques, and ensures technicians meet applicable technical and quality standards.
• Conduct timely performance management, coaching, development discussions, and corrective actions when required.
• You will ensure full compliance with safety, regulatory, operational, and quality requirements.
• Contribute to operational planning, forecasting, budgeting, and expense control.
• You will support delivery of financial targets, margin performance, and P&L objectives.
• Oversee tools, inventory, asset management, and operational cost controls.
• You''ll collaborate with IPT (Infection Prevention Technology), Surgical, Mobile SPD (Sterile Processing Department), Consumables, and other internal teams to deliver cohesive service solutions.

The Experience, Skills and Abilities Needed

Required:

• Bachelor's degree and 6 years of experience, including 2 years leading teams
• In lieu of degree, must have 14 years relevant work experience, including relevant leadership experience (military, sales or industry related)
• Experience in resource planning, managing employee performance and basic P&L/budget reporting
• Valid driver's license required
• Must be 21 years old to meet FMCSA requirements for commercial driving

Preferred:

• Experience (managing virtually) leading field teams or equivalent/progressive experience in STERIS Field Service or other relevant field leadership in comparable industry
• 4 + years of field service leadership roles
• Continuous Improvement training or proven results
• Strong business acumen, and related experience in managing budget/cost planning and managing performance processes

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market competitive pay
• Extensive paid time off and 9 added holidays
• Excellent healthcare, dental and vision benefits
• Long/ short term disability coverage
• 401(k) with a company match
• Maternity and parental leave
• Additional add-on benefits/ discounts for programs, such as pet insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement in a stable, long term career

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Pay range for this opportunity is $95,000 - $110,000. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.