Area Program Manager and CCL Administrator

POSITION TITLE:         Area Program Manager & CCL Administrator   FLSA:                   Exempt

The Area Program Manager and CCL Administrator provides leadership, oversight, and operational direction for Unity Care’s  Transitional Age Youth (TAY) program, supportive housing, and other assigned programs within designated regions. Reporting directly to the Vice President of Residential Services, this position is responsible for ensuring the effective implementation, management, and continuous improvement of programs while maintaining compliance with Community Care Licensing (CCL), contractual obligations, funding requirements, and organizational standards.

As the designated CCL Administrator, this position provides agency-level oversight and coordination of licensing compliance for assigned licensed programs, ensuring facilities, personnel, documentation, policies, procedures, and service delivery meet applicable regulatory requirements. The role is responsible for identifying compliance risks, monitoring program performance, coordinating corrective action plans, and ensuring programs maintain a safe, therapeutic, and supportive environment for youth and young adults.

The Area Program Manager & CCL Administrator is expected to demonstrate strong organizational leadership, sound judgment, strategic thinking, and the ability to manage multiple programs and competing priorities. This position plays a critical role in developing leadership capacity, strengthening program systems, monitoring outcomes, and ensuring programs consistently meet organizational, regulatory, and contractual expectations.

­­­­­As with all UC staff, this position is responsible for adhering to the performance standards set forth in the UC Staff Employee and UC policies and procedures.

DIRECT REPORTS: (If Applicable)

1. Case Manager(s)
2. Residential Specialist(s)
3. Program(s) Line Staff(s)

QUALIFICATIONS:

Required:

1. Master’s Degree in Psychology, Sociology, MFT, Child Development, Counseling, or other behavioral or social science plus 1 year supervisory experience or 2 years of employment as a social workers, in an agency serving children or in a group residential program for children in an agency or in a community care facility with a licensed capacity of six or more
2. Minimum 4 years of experience working with at-risk adolescents in a residential setting
3. Minimum of 3 years of management experience
4. Excellent interpersonal skills with demonstrated ability to work with a wide variety of personalities
5. Strong knowledge of Community Care Licensing Requirements
6. Knowledge of clinical & therapeutic processes
7. Ability to motivate and maintain effective working relationships with staff and partners
8. Excellent writing and verbal communication skills
9. Advanced knowledge of Microsoft Offices applications
10. Excellent organizational, analytical, computer and written communication skills
11. Ability to prioritize projects and meet critical timelines
12. Ability to work as a team member
13. Ability to practice direct communication and to give/receive feedback
14. Excellent computer skills and in-depth knowledge of Microsoft Office
15. TB clearance, fingerprinting clearances, and any other licensing or certification requirements
16. Valid driver’s license, clean driving record, and ability to meet and maintain the minimum vehicle liability and property insurance limits (to be insured by our insurance carrier for transportation of residents).

RESPONSIBILITIES INCLUDE (but not limited to):

Management and Supervision:

1. Provide overall leadership, direction, and oversight of assigned programs and regional operations, ensuring alignment with organizational priorities, strategic goals, and program objectives.
2. Directly supervise, coach, and support employees, establishing clear expectations, accountability measures, and performance standards.
3. Conduct regular individual supervision with employees to review program operations, staffing, youth progress, compliance, performance indicators, and emerging concerns.
4. Establish and monitor program-level goals, objectives, and performance expectations, holding staff accountable for achieving established outcomes.
5. Support the recruitment, selection, onboarding, training, professional development, and retention of qualified staff members.
6. Provide guidance and support in addressing complex personnel matters, performance concerns, staff conflicts, and organizational challenges.
7. Foster a positive, inclusive, and accountable work environment grounded in servant leadership, collaboration, transparency, and direct communication.
8. Ensure appropriate staffing structures, coverage, and resource allocation across assigned programs.
9. Collaborate with the Vice President of Programs and other senior leaders on organizational planning, program development, and operational priorities.
10. Provide leadership during critical incidents, program emergencies, and significant operational challenges.
11. Ensure effective communication and coordination between Program Managers, clinical leadership, Human Resources, Finance, and other agency departments.
12. Review and approve program-level operational decisions within established authority and escalate significant organizational or financial matters to the Vice President of Programs.
13. Monitor employee engagement, morale, and retention and implement strategies to strengthen team performance and organizational culture.

CCL Administrator:

1. Serve as the designated CCL Administrator for applicable licensed programs and maintain overall responsibility for coordinating and monitoring licensing compliance.
2. Ensure all licensed programs operate in accordance with applicable Community Care Licensing regulations, Title 22 requirements, applicable laws, and agency policies.
3. Monitor licensing requirements, regulatory updates, and changes in state and local requirements and communicate necessary operational changes to Program Managers.
4. Ensure facilities maintain required licensing documentation, personnel records, training records, resident files, administrative records, and other regulatory documentation.
5. Oversee the development, implementation, and monitoring of corrective action plans resulting from licensing visits, inspections, investigations, audits, and identified deficiencies.
6. Coordinate and oversee preparation for CCL inspections, site visits, audits, and regulatory reviews.
7. Ensure Program Managers understand their licensing responsibilities and maintain accountability for day-to-day compliance within their respective programs.
8. Develop and coordinate CCL-related training and ongoing staff education to ensure employees understand regulatory requirements and operational expectations.
9. Ensure required staff qualifications, background clearances, health screenings, certifications, and training requirements are maintained.
10. Monitor incident reporting procedures and ensure required notifications, documentation, and follow-up actions are completed within regulatory timelines.
11. Review program policies, procedures, and practices to ensure consistency with licensing requirements and organizational standards.
12. Conduct regular compliance reviews and facility assessments to proactively identify risks, deficiencies, and opportunities for improvement.
13. Partner with Program Managers and clinical leadership to ensure residents receive appropriate supervision, support, and services consistent with licensing requirements and approved program plans.
14. Ensure licensing concerns are addressed promptly and significant regulatory issues are communicated to the Vice President of Programs.
15. Maintain ongoing communication and professional relationships with Community Care Licensing representatives and other regulatory agencies.

Program Operations/Implementation:

1. Oversee the daily and long-term operational effectiveness of assigned programs.
2. Ensure consistent implementation of program models, Program Statements, Plans of Operation, contractual requirements, and agency policies.
3. Monitor program operations to ensure services are delivered effectively, efficiently, and in accordance with established standards.
4. Review program workflows, service delivery systems, staffing structures, and operational procedures and implement improvements as needed.
5. Oversee the development and implementation of new programs, services, and operational initiatives in collaboration with executive leadership.
6. Ensure effective coordination of youth intake, admissions, placement, case assignment, and transition planning processes.
7. Monitor program capacity, occupancy, referrals, admissions, and discharge trends to ensure established utilization targets are achieved.
8. Partner with Clinical Leadership to ensure integration of clinical services, case management, behavioral health support, and therapeutic interventions.
9. Ensure programs maintain appropriate staffing levels, coverage plans, and operational readiness.
10. Review and approve program-level operational plans, schedules, and resource requests within established authority.
11. Identify operational barriers and develop solutions that improve program effectiveness, service quality, and youth outcomes.
12. Ensure appropriate coordination and communication across programs to promote consistency and share effective practices.
13. Provide operational support during program transitions, critical incidents, staffing shortages, and other significant challenges.

Compliance and Reporting:

1. Ensure assigned programs maintain compliance with applicable licensing regulations, contractual obligations, funding requirements, and organizational policies.
2. Establish systems for monitoring program compliance, documentation, reporting deadlines, and required deliverables.
3. Oversee the timely completion and submission of program reports, licensing documentation, incident reports, monthly and quarterly reports, and other required deliverables.
4. Review program data, performance reports, and documentation to identify trends, deficiencies, and areas requiring intervention.
5. Maintain accurate and complete youth records, personnel documentation, program statistics, and required administrative records.
6. Monitor compliance with county, state, and other funding agency requirements and ensure contractual deliverables are met.
7. Ensure corrective actions resulting from audits, investigations, licensing reviews, and internal assessments are implemented and monitored to completion.
8. Collaborate with Finance and executive leadership to monitor program budgets, expenditures, staffing costs, and resource utilization.
9. Develop and maintain reporting systems that provide leadership with timely information regarding program performance, compliance, occupancy, staffing, and youth outcomes.
10. Ensure confidentiality and appropriate handling of youth, family, employee, and organizational information.
11. Communicate significant compliance concerns, operational risks, and program performance issues to the Vice President of Programs in a timely manner.
12. Ensure employees are accountable for meeting all reporting, documentation, and compliance expectations within their respective programs.

Program Management and Productivity:

1. Establish, monitor, and evaluate program performance measures in alignment with organizational goals and contractual expectations.
2. Monitor occupancy and utilization rates, ensuring programs work toward the established 90% occupancy target.
3. Monitor mental health and clinical productivity targets in collaboration with Clinical Leadership.
4. Oversee program performance related to youth engagement, case management, service delivery, housing stability, and successful transitions.
5. Ensure programs work toward the established 75% youth graduation target through effective case planning, individualized services, and transition support.
6. Review program data and outcome measures regularly to identify trends and develop improvement strategies.
7. Ensure appropriate systems are in place to track youth progress, goal attainment, educational engagement, employment, housing stability, and independent living skills.

Program Ambassador:

1. Represent Unity Care in meetings with county agencies, Community Care Licensing, community partners, funding representatives, and other external stakeholders.
2. Promote Unity Care’s mission, programs, and services through professional representation and community engagement.
3. Identify opportunities for collaboration, program expansion, and partnerships that strengthen services for youth and young adults.
4. Maintain effective working relationships with County Child Welfare, Probation, behavioral health providers, housing partners, and other community-based organizations.

Quality Assurance:

1. Conduct regular program reviews, site visits, and operational assessments to evaluate program effectiveness and identify opportunities for improvement.
2. Ensure programs maintain safe, therapeutic, culturally responsive, and youth-centered environments.
3. Promote evidence-informed and trauma-informed practices across assigned programs.
4. Collaborate with clinical and administrative leadership to strengthen service quality and improve youth outcomes.
5. Ensure program practices support youth development, independent living, self-sufficiency, and successful transitions to permanent housing.

Other duties as assigned

ESSENTIAL DUTIES and QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

1. Read and interpret documents and procedure manuals.  Write routine reports and correspondence.
2. Speak effectively in small setting and groups, i.e., UC employees, clients, or residents.
3. Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
4. Resolve problems involving several concrete variables in standardized situations.
5. Identify negative disruptive behaviors and redirect behavior using mediation and de-escalation techniques.
6. Employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. 
7. Employee must occasionally lift and/or move up to 25 pounds. 
8. Employee may be required to make or receive physical contact with clients and residents, such as in the process of delivering First Aid/CPR or de-escalation interventions.
9. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
10. Must have CPR and First Aid certificate within 10 days of start date and maintain a current certificate with Human Resources.
11. Must clear a Department of Justice background check including fingerprinting before start date and maintain clearance.
12. Must be able to work in a DSS Community Care Licensed Facility.
13. Must clear a health screening, including TB before start date and maintain clearance.
14. Must have a car, valid California Driver License and be able to drive, have a clean driving record and maintain a clean driving record.
15. Meet and maintain the minimum vehicle liability and property insurance limits (to be insured by our insurance carrier for using vehicle for business purposes such as transportation of residents or reimbursement of business-related mileage expenses).

Disclaimer: The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time and the scope of the job may change as necessitated by business demands at the sole discretion of the company.  The specific statements shown in each section of this description are not to be all-inclusive.  They represent typical elements and criteria to successfully perform the job.

Unity Care Group is an Equal Opportunity Employer. Unity Care Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.