Area Operations Supervisor

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. Promote a safe environment, and drive healthy culture (minimal politics, minimal confusion, high employee morale, and high productivity).

JOB SUMMARY

The Area Supervisor must fulfill all the competencies, responsibilities, requirements, and availability of a Team Member with added proficiency and additional responsibilities. A Manager has the capability and decision-making skills to consider larger complexities of the business. A Manager can properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care. 

COMPETENCIES

• Embody Restaurant’s Core Values (Servants Heart, Purpose Driven, Pursuit to Personal Growth, Versatile, Excellence)
• Able to identify bottlenecks and put aces in their places
• Able to delegate and lead others effectively
• Proficient in opening and closing the restaurant
• Understand general operations troubleshooting and how to utilize CFA support
• Knowledge of Food Quality and Food Safety standards 
• Proficient in handling work-related injuries and crisis-management 
• Understand the importance and impact of CEM/OSAT scores, guest satisfaction and experience
• Have a basic understanding of CFA reports
• Display a hunger to grow and enthusiasm for the business
• Show professionalism / preparation throughout all of work - written and oral communication
• Demonstrate strong interpersonal skills and Emotional Intelligence

RESPONSIBILITIES

• Leadership
• Promote a safe environment, and drive healthy culture (minimal politics, minimal confusion, high employee morale, and high productivity)
• Post-shift walkthroughs with results communicated on Slack
• Hold Team Members accountable for training Team Members-in-Training properly
• Talent
• Hold daily huddles with Team Members on shift
• Say hello and goodbye to every employee on shift 
• Assist with the development of Team Members
• Customer Experience
• Place Team Members and New Hires in positions appropriate for the business needs, adjusting during peak and slow times
• Call Team Members in if we are experiencing callouts 
• Mitigate and de-escalate customer or employee disputes 
• Oversee quarterly QIV (Deloitte) and Food Safety (Ecosure/ Health Department) visits 
• Sales & Brand Growth
• Support the opposite house whether running breaks or relieving pressure from call outs that alter sales and operations
• Hold and maintain high standards for safety, quality, and accuracy in the restaurant
• Oversee completion of daily checklists (i.e. Jolt)
• Financial Stewardship
• Run breaks in accordance with jurisdictional labor laws
• Execute Food cost / Food safety initiatives 
• Call area stores if inventory is running low, and organize the transfer of product
• Call approved vendors if repairs and maintenance are needed
• Conduct End of Month counts

REQUIREMENTS

• ServSafe Manager level certified 
• Cross-trained in all FOH and BOH positions
• Consistent, reliable and present
• Cash Management experience 
• Execute the Winning Hearts Strategy
• Fluent in English required 
• Fluent in Spanish preferred 
• Non-disclosure agreement required

AVAILABILITY/HOUR ALLOCATION

• Work a minimum of thirty hours a week
• Must be available to either open or close the restaurant daily
• Must have open availability 5 days out of the week; utilizing Friday and Saturday as two of those days.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

Starting at $24.00 per hour

Benefits

Flexible schedule, Employee discount

Job Type

Full time, Part time

Schedule

8 hour shift, Weekend availability