Area Operations Supervisor

Hunton Services, a division of Hunton Group, has a new and exciting opportunity for you to join our organization as an Area Operations Supervisor (AOS) in Houston, TX. The AOS exists to increase team capacity, strengthen daily execution, reduce communication and follow-through gaps, and improve consistency across field operations. This role supports the team by owning daily operating rhythm, operational readiness, issue follow-through, and escalation support, while working in close alignment with the Area Service Manager (ASM) and the broader support structure. The AOS is not intended to replace the ASM or function as an assistant role. Come work for an industry leader that has been recognized both locally and nationally as one of the Top Places to Work!

Essential Duties and Responsibilities

• Own the daily operating rhythm of the assigned service team and maintain follow-through on priorities, commitments, and open operational issues.

• Maintain visibility to field readiness, technician skill coverage, manpower needs, workload constraints, and operational support requirements.

• Identify communication gaps, execution risks, resource constraints, and issues that may affect customers or team performance.

• Coordinate resolution of operational issues across field personnel, Field Supervisors, Resource Coordinators, customers, and the Area Service Manager.

• Serve as the operational escalation point for customer issues that move beyond routine scheduling or coordination.

• Participate in operational customer meetings, issue-resolution discussions, and execution-related follow-up.

• Support Field Supervisors with alignment, coaching, technician-development needs, field-readiness concerns, and execution barriers.

• Reinforce expectations related to technician accountability, communication, documentation, quality, and professional field execution.

• Support resolution of scheduling conflicts, WIP barriers, job-completion issues, and execution concerns affecting invoicing or customer communication.

• Maintain regular alignment with the Area Service Manager regarding team priorities, customer concerns, operating risks, and support needs.

• Escalate significant risks, unresolved issues, and broader team concerns in a timely manner.

• Perform other related duties as assigned.

Qualifications

• Minimum Qualifications

• High school diploma or GED.

• Seven or more years of progressively responsible experience in HVAC, mechanical service, field operations, service coordination, or a closely related service environment.

• Three or more years of demonstrated leadership experience as a supervisor, team lead, field leader, or equivalent.

• Demonstrated experience coordinating daily service execution, workforce readiness, customer escalations, and cross-functional follow-through.

• Working knowledge of commercial service operations, including scheduling/dispatch, work-in-process management, documentation, invoicing flow, and customer communication.

• Ability to coach and influence employees who may not be direct reports and to work effectively in a matrixed operating structure.

• Strong written and verbal communication skills, including the ability to lead customer and internal operational discussions.

• Proficiency with Microsoft Office applications and the ability to learn and use service-management software, CRM, dispatch, and Power BI systems.

• Valid driver license and ability to meet company driving requirements.

Preferred Qualifications

• Associate or bachelor's degree in HVAC technology, business, operations management, construction management, or a related field.

• Prior experience in an Area Operations Supervisor, Field Supervisor, or comparable service leadership role.

• Experience within a HVAC OEM, mechanical contractor, or multi-team service organization.

• Experience using operational and financial metrics such as revenue, gross margin, WIP, days to bill, DBO, contract compliance, utilization, and forecast performance.

• Experience leading customer escalation meetings and supporting customer retention and account development.

• Experience supporting technician development plans, workforce planning, onboarding, and field-leadership development.

• Formal safety, leadership, or continuous-improvement training.