Area Office Service Coordinator

Ricoh is seeking an Area Office Service Coordinator to support daily operations across multiple customer locations in the Pella, IA area. This role provides onsite coverage, customer service, mail and print support, equipment troubleshooting, and operational assistance.

Candidates who receive an offer will be required to complete a background check and drug test as a condition of employment.

Area Office Service Coordinator
Location: Pella, IA – Multiple sites
Contract: 5 Months+
Schedule:  Monday–Friday, 8:00 AM–5:00 PM; flexibility required
Driving:Required – Personal vehicle, valid driver’s license. Mileage reimbursed.

Job Summary

Ricoh is seeking an Area Office Service Coordinator to support daily operations across multiple customer locations in the Pella, IA area. This role provides onsite coverage, customer service, mail and print support, equipment troubleshooting, and operational assistance. The position requires someone who is adaptable, customer-focused, comfortable traveling between locations, and able to quickly learn different site procedures.

Key Responsibilities

• Support daily operations and contracted services across multiple Ricoh customer accounts.
• Provide onsite coverage for vacations, absences, training, implementations, and other business needs.
• Travel between customer locations, including sites within approximately 40–50 miles.
• Process and distribute incoming/outgoing mail and packages.
• Perform print, copy, finishing, document assembly, and related office services.
• Operate equipment, replace toner, perform basic troubleshooting, and place service calls when needed.
• Answer phones and provide professional customer service to end users and client contacts.
• Assist with new account implementations, service expansions, and onboarding/cross-training of team members.
• Follow Site Procedure Guides and Ricoh Service Excellence standards.
• Perform visual inspections of site services, equipment, and safety compliance.
• Identify and escalate customer issues while supporting resolution through completion.
• Collect operational data and assist with monthly operations reviews.
• Maintain a customer-focused environment and communicate effectively with management and onsite teams.
• Complete monthly mileage/expense reporting accurately and on time.

Required Qualifications

• High school diploma required.
• Minimum 12 months of related work experience.
• Valid, violation-free driver's license and reliable personal transportation.
• Ability to travel frequently between customer locations.
• Intermediate proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and general computer applications.
• Strong customer service and communication skills.
• Ability to adapt quickly to changing locations, priorities, and procedures.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Ability to stand and walk for extended periods.
• Ability to lift and move items weighing up to 50 lbs.
• Frequent walking between buildings and local driving required.
• Ability to bend, reach, stretch, climb, and perform repetitive tasks.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.