Area Manager of Product Support Sales & Marketing Vente & Marketing Dallas, TX • ID 11727-046 • Full-Time • Regular Brandt Industries USA Ltd. is currently seeking a motivated and technically skilled Area Manager of Product Support to join our team supporting our Heavy Haul Trailers and Work Ready Trailers across our dealer network. This remote territory-based role supports dealers across large geographic regions within the United States and requires extensive travel. This position plays a key role in supporting dealers and customers by strengthening dealer service capability, diagnosing field issues in coordination with Brandts Technical Support team, supporting repair execution, providing field-based warranty recommendations, and ensuring completion of Product Improvement Programs. The role is highly field-focused and suited to someone with hands-on trailer industry experience who is comfortable working independently while collaborating closely with Sales, Technical Support, and Product teams.
Duties & Responsibilities
• Maintain strong working relationships with Service and Parts personnel at dealerships supporting Heavy Haul Trailers and Utility Trailers • Work directly with dealers and customers to diagnose, support, and resolve trailer service issues in the field • Lead and coordinate response to complex or high-impact product failures, including on-site support as required • Provide field-based technical input and recommendations to the Warranty team to support accurate and timely warranty claim adjudication • Assist in administering Company Warranty and Product Improvement Programs • Gather document and report clear, complete, and accurate failure data on recurring or unresolved issues, including trailer configuration, application, operating conditions, and failure mode • Assess real-world trailer application and usage to identify potential setup, operating, or application-related contributors to failures • Travel with dealer representatives as required to gather field information, verify configuration and setup, take measurements and photos, observe operating methods, and support dealer technicians with engineering-approved adjustments or repairs coordinated through Technical Support • Communicate directly with dealers, Territory Managers, and internal teams to ensure alignment and continuity throughout the issue resolution process • Provide structured field feedback to Technical Support to support root cause analysis, escalation, and continuous product improvement • Monitor customer and dealer satisfaction following issue resolution and support follow-up actions as required • Support field update plans, service communications, and Product Improvement Program execution • Promote Parts programs and support parts sales growth through technical credibility and dealer engagement • Support dealer readiness by encouraging appropriate parts stocking and service capability for Brandt products • Assist in the development and delivery of dealer service and warranty training • Provide secondary product support for Brandt-manufactured Attachments, primarily related to setup, configuration, and application • Contribute to and support the overall Customer Support Strategy in coordination with Sales and Product teams
Required Skills
• Hands-on experience supporting or servicing Heavy Haul Trailers, Utility Trailers, or similar trailer or transport equipment • Solid working knowledge of trailer systems, including axles, suspension, braking, steering, hydraulics, electrical, and structural components • Ability to diagnose field issues, assess application and usage, and support failure analysis to identify root causes • Experience working directly with dealers or customers in a technical support, service, or field-based role • Comfortable working independently in a field-focused position while coordinating with internal support teams • Strong written and verbal communication skills, including clear technical documentation • High level of customer focus, professionalism, and sound technical judgment • Willingness and ability to travel extensively across large geographic territories, including extended and irregular trips • Mechanical Technologist, Journeyperson, or other relevant technical education and experience is considered an asset • Valid Drivers License