Area Manager

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Stord is looking for an Area Manager with strong communication and organization skills and the ability to work well under pressure. Able to lead others through effective decision making and a sense of responsibility. Must be flexible with the ability to work overtime, including evenings and weekends, as needed. Responsible for all levels of the receiving process including ensuring all shipments are received, processed, and staged within the required time frames. Managing the processes and productivity of the Receiving team for both AM and PM shifts. Proactive planning of inbound shipments by securing space allocation and precision of Client's inventory and Supplies. Ensuring Receiving team is following receiving procedures as well as general policies including onboarding and assisting with interviews pertaining to the receiving team. Working Closely with Operations manager and upper management to improve efficiencies, execute projects, allocate new Clients spacing and executing Client exits accordingly.

What You'll Do:

• Lead and develop a team of warehouse associates and operations leads to deliver on daily goals.
• Manage team to receive all inbound Client inventory within SLA time frames.
• Ensure everything is received and staged accurately into racks/ pallet locations.
• Coordinating the Scheduling, processing, and placement of all inbound inventory as well as Client and Warehouse Supplies.
• Work with Operations manager for new and exiting Clients as well as changes with existing clients.
• Work with Operations manager on major rack/floor spacing changes that are necessary for operations.
• Work with upper management to improve efficiency and minimize inventory inconsistencies on all levels of the receiving process.
• Report with upper management any client needs requested outside of normal receiving processes on how to proceed.
• Train receiving team to ensure all processes are being followed & applied.
• Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.
• Address operational and personnel issues affecting functional areas.
• Implement process improvements and workload efficiency mechanisms.
• Utilize workload planning tools and other resources to complete scheduled workload ensuring orders are fulfilled to meet standards.
• Investigate discrepancies and variances.
• Perform to quality standards in multiple functions.
• Perform additional duties as assigned.
• Responsible for a safe work environment through a continuous focus on employees' safety & abidance of State Regulations & company safety standards.
• Ensure orders are processed in an efficient period based on priority & SLAs.
• Understand, drive & ensure departmental key performance indicators (KPI) are being met.
• Utilize WMS (Scale) to manage & assign daily/weekly workload.
• Plan & allocate labor to the necessary roles based on daily output & projections.
• Work closely with upper management to improve warehouse processes & efficiencies.
• Work with upper management in proper labor alignment as well as equipment needs.
• Responsible for managing team's timecard, weekly approval, PTO, sick days, and personal leaves.
• Expected to drive teams time and attendance policy daily.
• Responsible for creating, conducting employee counsel reports, terminations; with HR support.
• Report accidents & injuries to upper management, HR, and safety department; following reporting procedure.
• Maintain the warehouse in presentable condition by ensuring housekeeping.
• Manage warehouse supplies to ensure order fulfillment.
• Expected to drive excellent communication via email, text, and phone calls.

What You'll Need:

o Experience operating various pieces of equipment (forklift, manual pallet jack, electric pallet jack, handheld scanner, box cutter, desktop computer, scale, shrink wrap and baler).

• Minimum of four to five years' experience working with warehouse management systems (WMS) / inventory systems in a high-volume facility.

• Previous leadership experience.

• Bachelor's Degree or relevant experience

• Possesses basic clerical and data entry skills.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Excellent communication and people skills. Able to interact effectively with all levels of management and support teams.

• Proven ability to train and motivate personnel to balance staffing strength towards profitability and growth.

• Must be able to communicate, both verbally and in writing, using the English language

• Must be flexible with scheduling, work overtime as business dictates.

• Able to transport up to 40 lbs.

• Able to perform basic mathematical calculations.

• Able to recognize and address vital details with accuracy and efficiency.

• Able to work independently with minimum supervision.

• Able to build solid, effective working relationships with others.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to effectively use relevant material handling equipment (i.e., forklifts).

• Able to express ideas clearly and convey necessary information.

• Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels.

• Occasional non-standard work hours or overtime as business requires.

• Work Shift Required

Tuesday - Saturday PM Shift

Bonus Points:

• Proficiency with Microsoft Office Suite
• A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field
• Experience with process improvements (Lean Six Sigma and/or Kaizen)