Brewing, Business Plan, Coaching, Communication Skills, Customer Support/Service, Finance, Financial Reporting, Food Safety, Franchise Management, Leadership, Marketing, Operational Improvement, PURE Operating System, Performance Reviews, Problem Solving Skills, Process Improvement, Profit & Loss, Restaurant, Retail, Retail Management, Revenue Growth, Sales, Sales Analysis, Service Delivery, Team Lead/Manager, Training/Teaching, Willing to Travel
LOCATION
Glendale, AZ
POSTED
15 days ago
5151 N 99th Ave
Glendale, Arizona
Overview
Position Title: District Manager
Franchise Organization/Location: Indio, CA
Reports To: Franchisee/Director of Operations
As District Manager, your biggest opportunity will lie in the savored moments of developing excellence in your future leaders. Our culture is energized by its community and our ability to keep America running on a freshly brewed cup of coffee. We believe that a friendly smile and a cup of fresh brewed, PURE ENERGY, is the key to unlocking the potential for our community to SEE more, DO more and ultimately BE more! By providing leadership, coaching and direction to multiple restaurant leaders, you will unlock the greatness that lies ahead. Your role supports and develops Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, ensures they are delivering great guest service and meeting/executing all applicable Brand standards.
Responsibilities Include:
Able to perform all duties of restaurant team members and restaurant managers
Ensure all restaurants in your portfolio are meeting Brand operational standards and food safety standards
Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
Understand your local marketing area and competitor trends
Establish sales and service goals with franchise owners and restaurant managers
Provides great guest service and resolves issues
Lead team meetings
Deliver training and coaching to restaurant managers on a variety of topics including marketing windows, LTOs and Brand standards
Ensure that restaurants correctly execute new products and processes in a marketing window
Develop business plans for your portfolio and develop action plans with franchise owners
Drive a clear vision and clearly communicates to the team
Engages with Dunkin' Brands Field Operations team as appropriate
Requires travel between restaurants
Management Responsibilities Include:
Recruit, hire, onboard and develop restaurant managers
Plan, monitor and review restaurant employee performance
Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction
Education/Experience:
5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer
service
5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership
and communication skills
3+ years of experience in a customer service oriented role
College degree preferred
Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting