General Summary
The Area Manager manages overall store operations and the achievement of company goals and directives. This Area Manager will have a special focus in Backyard and BBQ, driving the growth and sales of this area as well as actively managing the merchandising and in-stock levels. Grill builds and deliveries will be a priority to oversee and manage.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service
• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of Store Support Center programs.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Work with Store Managers and Assistant Managers on all aspects of running the store.
• Participate in management staff meetings.
• Communicate issues to the appropriate Store Support Center department with Store Managers' approval.
• Assist with special projects within the district as set forth by the District Manager.
• Implement new Standard Operating Procedures into store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Oversee all cashiering functions including training, maintenance, audits, and reports.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Visit competition to be familiar with what they are doing.
• Perform all other duties as assigned.
Inventory & Merchandising
• Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Training of Associates
• Assist in training of all associates.
• Actively recruit and promote the advancement of Ace Hardware of Fort Collins associates.
• Assist in training, reviewing, rewarding and coaching of Associates with the approval of the Store Managers.
Leadership
• Manage all aspects of store operations in the absence of the General Manager.
• Lead by example; be approachable by all associates and customers.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Prepare and challenge yourself for future advancement.
Other Essential Requirements
Education:
High School or GED equivalent. Completion of NHRA Advanced Course in Hardware Retailing recommended.
Minimum of 2-4 years retail management experience.
Skills/Knowledge:
• Strong leadership and analytical skills
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations.
• Strong problem-solving and organizational skills.
• Ability to lead and develop others.
• Ability to handle multiple projects and tasks with a high attention to detail.
• Knowledge of retail computer systems, MS Word and Excel required.
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
Physical Demands
Ability to lift 50 pounds consistently and stand/walk for up to eight hours in a shift. Safely lift with assistance items over 50 pounds.
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Paid training