Budget Management, Business Development, Business Growth, Business Practices, Coaching, Communication Skills, Contract Management, Contract Review, Cost Estimates, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Facilities Management, Interpersonal Skills, Maintenance Services, Microsoft Excel, Microsoft Office, People Management, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Quality Management, Quality Metrics, Sales Management, Staff Training, Team Lead/Manager, Track Customer Issues, Writing Skills
GDI Services provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.
Summary:
This position requires supervision of field staff, including Account Managers and Supervisors. You will be responsible for the planning, organization and direction of a mixed portfolio of accounts to ensure services exceed each client’s expectations. You will effectively maintain existing client relationships while promoting growth of new business within the market.
Schedule: Monday - Friday @ 4:00PM - 12:30AM
Essential Duties:
- Managing Project Team
- Maintain existing client relationships through both networking and high- level facility management.
- Maintain open communications with clients that allow them to freely share opinions of our services contract management.
- Full understanding of Union agreements and employee handbook and assure those agreements pertain to facilities we service
- Review/oversight of budgets, payrolls, cost projections and supply control records while maintaining exceptional customer service.
- Work side by side with Business Development teams and Account managers to facilitate successful operations of all facilities.
- Develop and implement long term solutions to address customer
- Assist with training and coaching of staff (general cleaning, advanced floorcare techniques, managerial skills etc..).
- Ensure all customer and quality standards are met by touring the buildings with supervisor and staff, reviewing the overall cleanliness of the building and reviewing the contracted scope of work.
- Act as spokesperson representing the interest of company and any other duties designated by management or deemed necessary by current business conditions.
Skills/Qualifications:
- Effective Communication Skills - Both written and verbal
- Strong Interpersonal Skills
- Networking Skills - Ability to create warm and friendly relationships with clients/peers
- Customer Focus - Staying in tune with customer expectations about quality and service
- Quality Improvement - Emphasizing high quality and taking action to improve
- Efficiency - Using time and resources efficiently on
- Problem Solving - Assessing the problem and finding
- Accountability - Personally exemplifying responsible and honest behavior
- Strong experience using Excel and the Microsoft Office Suite
GDI, Inc. is an Equal Opportunity Employer.
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