Area Director of Operations

Area Director of Operations |Regional Hotel Group| Salary $100-110,000 base

Our company is a growing owner-operator of select-service and extended-stay hotels across multiple markets. We are seeking a strategic and hands-on Director of Operations to lead a portfolio of hotels. The Director of Operations drives revenue, operational excellence, and team performance while serving as the key link between property leadership and corporate support.

Sales & Revenue Performance

Lead daily revenue analysis with Xquic and monitor SRP and LOS trends to maximize revenue. Perform deep dives on underperforming properties to identify lost business and opportunities. Develop custom sales tactics and new business targeting strategies with hotel teams. Attend weekly revenue, marketing, and brand communication calls.

Operational Excellence

Manage day-to-day communication, coaching, and ongoing training of General Managers. Monitor property performance including OOO rooms, adjustments, expenses, labor models, and P&L results. Conduct monthly P&L reviews with follow-up action plans. Perform regular on-site property walks and surprise evening/weekend visits to ensure brand and cleanliness standards. Serve as operational coverage during GM vacancies and support fellow Directors as needed. Ensure all licenses, permits, and insurance claims are current.

Financial & Accounting Oversight

Review and approve POs and invoices in Factura and ensure daily entries are released in HIA. Monitor AR, guest ledger, and utility usage. Review payroll accuracy, assist with annual budgets, and complete monthly NOI recaps. Act as liaison with corporate and offshore accounting teams.

Brand & Asset Management

Serve as primary contact for brand visits, QA reviews, PMS cutovers, and renovation calls. Ensure waivers are current, QA action plans are executed, and all brand-required training is completed. Monitor completion of preventative maintenance and deep cleans. Maintain vendor relationships including HD Supply, CILS, YESCO, and major equipment vendors.

Leadership & Employee Development

Lead onboarding of new GMs and foster a culture of accountability and continuous development. Assist with interviews for GM, DOS, and Department Head roles, conduct annual GM reviews, and assist with employee relations and terminations as needed. Submit background checks and support recruitment and training at the property level.

Community & Strategic Support

Participate in CVB and Chamber of Commerce events and serve on local boards as a company representative. Support due diligence, property tours for buyers, and onboarding for new acquisitions and dispositions. Complete weekly portfolio recap identifying key metrics and hotels needing focused support. Attend corporate huddles and assist with GM/DOS meeting content.

Your Background and Skills

5+ years as Area Director, Regional Director, or multi-unit Director of Operations.

Proven success leading select-service and extended-stay hotels across Marriott, Hilton, IHG brands preferred.

Strong financial acumen with expertise in P&L management, budgeting, labor optimization, and NOI growth.

Working knowledge of Xquic, HIA, Factura, and PMS systems.

Ability to lead and develop remote teams, manage multiple priorities, and travel extensively, including nights and weekends.

Benefits and Perks

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Bonus Incentives

Professional Development Opportunities

SUPERVISES: 

General Manager

SUPERVISOR: 

Vice President Hotel Operations

Please email Megan Black at Megan.Black@geckohospitality.com