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Area Customer Service Coordinator

Lancesoft

  • Mount Laurel, NJ
  • 30+ days ago
  • $20

Highlights

Answer calls within three rings and handle queries efficiently while following phone script and maintaining a professional tone. Additional Information:Multifunction role supporting high-profile vertical customers (WTW environment).

Numbers & Facts

LocationMount Laurel, NJ
IndustryStaffing/Employment Agencies
Salary$20
Company Size2,000 to 2,499 employees
Year Founded2000
Websitehttp://www.lancesoft.com/

Description

Duration:        0-3+ Months (Temp to Engage)
Shift:              8 AM to 5 PM (M-F)

Driving: Yes (up to 50 miles using personal vehicle)
Locations Covered: Mt. Laurel, NJ | Philadelphia, PA | King of Prussia, PA
Dress Code: Business Casual (Front Desk Representative)

Job Responsibilities:
Front of House (Reception / Hospitality / Conference Support):
  • Answer calls within three rings and handle queries efficiently while following phone script and maintaining a professional tone.
  • Greet all visitors and colleagues entering the reception area and provide excellent customer service.
  • Manage emails and provide administrative support while maintaining confidentiality and integrity.

Visitor Processing:
  • Register visitors using the building security portal and ensure sign-in on the visitor log.
  • Notify employees/meeting organizers when visitors arrive and direct them to conference rooms.
  • Assign visitor/guest security cards, maintain inventory, and report missing cards.

Conference / Meeting Support:
  • Support conference rooms and team rooms for meetings ranging from 4 to 100+ attendees.
  • Provide basic AV (minor support) and assist with meeting setup.

Catering Support:
  • Place catering orders as requested by meeting hosts and administrative assistants.
  • Process and code catering invoices.

Back of House / Office Support:
  • Provide copy, print, scanning, and fax support.
  • Act as first responder for copier/printer issues.
  • Handle mail and packages (receive, sort, deliver, outbound processing).
Requirements:
  • Strong customer service background with front desk / reception / hospitality experience.
  • Excellent communication skills (written and verbal) with professional presence.
  • Friendly, reliable, courteous, and “can-do”attitude with ability to learn quickly.
  • Proficiency in Office 365 and ability to work across multiple applications.
  • Ability to drive up to 50 miles using personal vehicle.
  • Ability to lift 15–30 lbs for mail, packages, and catering support.
Additional Information:
  • Multifunction role supporting high-profile vertical customers (WTW environment).
  • Role requires flexibility across Front of House and Office Services functions.
  • Free parking available.

About Company

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

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