Area Customer Service Coordinator.Managed Services Onsite

Under the direction of the Enterprise Services Manager or Area Operations Manager, supports daily operations, implementations, expansions, and administration of managed services accounts across multiple customer locations. Provides customer service and operational support at different client facilities, including reception, visitor check-in, facilities requests, meeting bookings, catering coordination, print production, mail, and administrative responsibilities.

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title: Area Customer Service
Location: Boca Raton, FL (onsite)
Duration: 3+ Months Contract (temp to hire)
M-F (8:00 AM- 5:00 PM)

Driving: Yes (Candidates must be able to travel around Boca Raton and be flexible to working different job sites)
The candidate will be at different worksites throughout Boca Raton, FTL & West Palm Beach. Parking is provided.

Overview

Under the direction of the Enterprise Services Manager or Area Operations Manager, supports daily operations, implementations, expansions, and administration of managed services accounts across multiple customer locations. Provides customer service and operational support at different client facilities, including reception, visitor check-in, facilities requests, meeting bookings, catering coordination, print production, mail, and administrative responsibilities. Must be flexible to work at different locations throughout Boca Raton, Fort Lauderdale, and West Palm Beach.

Responsibilities

• Support daily operations and contracted services across assigned customer accounts.

• Assist management with process improvements, procedural testing, validation, and operational compliance.

• Support the implementation of new customer accounts and service expansions.

• Assist with onboarding and cross-training team members.

• Develop, maintain, and inspect site procedure guides for accuracy and compliance.

• Maintain knowledge of all contracted services within assigned customer accounts.

• Perform daily inspections of site services and ensure safety compliance.

• Gather customer feedback and recommend improvements to customer experience.

• Provide coverage for onsite employees and site management during absences, vacations, training, and other business needs.

• Perform and support services across multiple customer locations, including reception and visitor check-in.

• Monitor incoming facilities requests, process meeting bookings, and coordinate catering orders.

• Support print production, mail services, and administrative responsibilities.

• Maintain a customer-focused environment and ensure customer satisfaction.

• Escalate customer issues to management and assist with resolution through completion.

• Communicate effectively and respond promptly to customer and end-user requests.

• Collect operational data and assist with monthly operations reviews.

• Maintain and submit monthly expense reports accurately and on time.

• Perform other duties as assigned.

Requirements

• High school diploma and at least 12 months of related work experience; post-high-school education preferred.

• Hospitality background preferred; legal experience is a plus.

• Strong oral communication, customer service, and interpersonal skills.

• Proficiency in Microsoft Office, common software applications, and computer systems.

• Ability to navigate network production folders and manage files.

• Basic math skills and sound judgment in problem-solving.

• Ability to work independently and maintain positive relationships with team members.

• Ability to adapt to changing situations, demonstrate flexibility, and manage multiple tasks.

• Ability to understand customer instructions and coordinate problem resolution.

• Valid, violation-free driver's license, reliable transportation, and required auto insurance.

• Ability to travel between multiple work locations, including coverage within 40 50 miles.

• Flexibility to work at different sites and adjust schedules as required, including early mornings, evenings, and occasional weekends.

• Ability to stand, walk, bend, and move around for extended periods.

• Ability to lift up to 25 lbs.; assistance is available.

• Business attire required.

• Virtual interview.

• Parking provided at work locations.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.