Area Customer Service Coordinator (Exton, PA)

Assign visitor/guest security cards in accordance with the site procedures Maintain inventory of security cards and report missing cards promptly to Facilities Services. Great personality with a can-do-attitude, reliable, very friendly and courteous, fast learner that can work through Office 365 and various other applications seamlessly and has great communication skills (both written and oral).

Paladin Consulting is currently hiring an ­­­­­­­­­­­­­­­­­­­­Area Customer Service Coordinator to join our team working onsite at our client's office located in Exton, PA.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title:  Area Customer Service Coordinator
Work Location:  Exton, PA
Duration:  Long-term contract with option to hire
Hours: Monday-Friday 8am-5pm
Education/Experience Required:  High school or equivalent

Job Description & Responsibilities:

• This ACSC role is a multifunction role for a high profiled Vertical customers. Looking for someone who is CUSTOMER SERVICE all the way.
• Great personality with a can-do-attitude, reliable, very friendly and courteous, fast learner that can work through Office 365 and various other applications seamlessly and has great communication skills (both written and oral).

The Front of House (FOH) Services include (but not limited to):

• Reception Services
  • Answer calls within three rings and deal with these queries efficiently
    • Phone script for answering phones. Encourage contagious habit of smiling.
  • Ensure all visitors and colleagues are greeted when entering the reception area
  • Ensure emails are dealt with efficiently and any extra administrative support is provided
  • Maintain a high degree of confidentiality and integrity
• Visitor Processing
  • Register all visitors with building security portal
  • Visitor names are going to be provided by colleagues or meeting organizers via email
  • Ensure visitors sign-in Visitor's Log
  • Contact colleagues or meeting organizers to inform them their visitor(s) are in the reception area.
    • For internal meetings direct visitors to the scheduled conference rooms.
  • Assign visitor/guest security cards in accordance with the site procedures
    • Maintain inventory of security cards and report missing cards promptly to Facilities Services.
• Conference / Meeting Support
  • Meetings can range from 4 to 50 attendees and occasionally meetings can have attendees from 50 to 100 plus.
  • Supporting Conference Rooms and Team Rooms
• Catering Support Services
  • Meeting hosts and Administrative Assistants will provide all catering requests to the Front of House team, and it is the responsibility of the Front of House team to place the orders.
  • Processing and coding of Catering invoices
• Back of House/Office Support:
  • Copy/Print support
  • Copier/Printer - First responder
  • Mail (receive, sort & deliver)
  • Packages (receive & deliver)
  • Outbound packages (process and prep for pick up)

Skills & Qualifications:

• Looking for someone with the following types of experience:
  • Front of House: Reception / Hospitality / Conference room & meeting support (AV minor support), Pantry support AND
  • Office support: Mail, Production: copy, scanning, Fax, Copier/Printer Fleet support 1st response.
  • Need to be strategic in candidate selections with extensive background in Customer service.
  • Driving as far as 50 miles with own personal car would be a requirement.
    • The candidate will be traveling to areas in King of Prussia, Mt Laurel, Philadelphia and more. Free parking is available. 
    • Valid driver's license and reliable personal vehicle
  • Physical requirements: Occasional lifting for Hospitality catering support, Mail & packages. Must be able to list 15-30 pounds.
  • Dress Code: Business Casual (Front Desk Representative)

For more information or to view other opportunities, visit us atwww.paladininc.com.

Paladin is an EEOC employer.