Area Coordinator - Housing and Residence Life

Job Summary

The Area Coordinator is a full-time, 12-month, live-in professional staff member, responsible for the overall leadership of the day-to-day operations of a residential area of campus. The area contains between 540-700 undergraduate students. The job duties of the position include, but are not limited to, the following areas:

Supervision

The Area Coordinator supervises student staff at the graduate and undergraduate levels. Key responsibilities include:

• Assisting in the recruitment, selection, training, supervision, and evaluation of staff.
• Scheduling adequate coverage for the student staff positions, including during breaks.
• Conduct regular one-on-one and staff meetings.
• Providing consistent performance feedback and ensuring adherence to University and Housing and Residence Life policies.

Administrative Duties and Facility Management

The Area Coordinator is responsible for managing the facility, including:

• Ensuring safety and security through key inventory management, health inspections, and fire drill coordination.
• Maintaining accurate occupancy records.
• Coordinating with Facilities, Maintenance, and Custodial staff to address facility issues promptly and making recommendations for improvements.
• Responding to emergency situations and participating in an on-call rotation with other staff.
• Organizing work responsibilities by anticipating problems, setting priorities, and following up on issues.
• Completing paperwork accurately and timely, while enforcing university and departmental policies.

Residential Community Leadership

The Area Coordinator acts as the primary educator for the residents of the area, focusing on fostering a learning environment.

• Developing educational strategies aligned with the Department of Housing and Residence Life's residential curriculum to enhance student learning and community connections.
• Collaborating with campus partners to coordinate programming and support initiatives, particularly for Living-Learning Communities, and to meet the needs of the residential population (first-year or returning residents).
• Encouraging staff to engage with residents through community-building activities, promoting a sense of belonging for ETSU students.
• Maintaining visibility within the complex and on campus to address student needs, including after hours and weekends.
• Serving as a resource for residents' personal, academic, and social needs, and making referrals as necessary.
• Assisting in resolving roommate conflicts and community disputes.
• Serves as advisor to Community Council. Recruits, elects, trains, and supervises Council members, while assisting them in planning and coordinating meetings and activities.
• Promoting respect for living spaces by monitoring for damage and vandalism, initiating prevention programs, and managing accountability processes.
• Managing crises and personal student situations, and serving as essential personnel during emergencies while complying with federal and state regulations.
• Works with camps, conferences, and guest housing during the summer, and assists with student recruitment events (open houses, orientations, etc.)

Performs other related duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of housing and university policies and procedures.

• Knowledge of crisis intervention procedures.

• Knowledge of human relations, counseling, and community development.

• Ability to effectively counsel residents.

• Ability to demonstrate excellent customer service skills, judgment, and integrity.

• Strong interpersonal and communication skills. Demonstrated ability to effectively communicate and facilitate conversations with a variety of persons, including students, faculty, staff, parents, and outside constituents.

• Friendly, welcoming, positive, and a team player.

• Demonstrated ability to organize and prioritize multiple and detailed tasks.

• Ability to facilitate programming activities and services related to community, academic, and personal development.

• Ability to effectively complete the various components of the Area Coordinator position, including the following physical requirements:

• Visually assess the community, surroundings, and situations that occur spontaneously and respond appropriately;

• Verbally communicate with staff, residents, and supervisors in casual and crisis interactions;

• Use and operate keys/access cards, elevators, duty phones, and computer systems;

• Access and respond to situations where they occur (i.e, inside student rooms, bathrooms, hallways, stairwells, elevators, and building lobbies).

• Ability to learn and effectively assimilate new technologies, hardware, and software into daily functions, especially to promote effectiveness and increase efficiency.

• Ability to contribute to the ETSU mission and vision, and live the ETSU values.

• Effective verbal, written, and digital communication skills.

Required Qualifications

• Bachelor''s degree.

• Two (2) years of experience in residence hall management, leadership, or a related area. Undergraduate and graduate-level work may be considered for this requirement. An equivalent combination of education and experience may be considered.

• Must be able to reside in an on-campus apartment as assigned.

Preferred Qualifications

• A master''s degree in college student personnel, higher education, administration, counseling, or a related field.
• Experience in supervision.

Compensation & Benefits

• Job Family - Student Services Professional 1
• Market Range - 6 (Salary Schedules)
• For information on benefits, please visit www.etsu.edu/human-resources/benefits/.

Application Instructions

• Exempt positions are only required to be posted for a minimum of fourteen (14) calendar days. The closing date for this posting is subject to change without notice to applicants.

• Employment contingent on a satisfactory background check.

ETSU is an Equal Opportunity Employer

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution''s mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution's focus on community engagement.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position''s essential functions satisfactorily with or without reasonable accommodations. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform