Architect I - Enterprise Solutions

Summary:

Location: Louisville, KY

Work Mode: Onsite

Responsibilities:

• Partner with business stakeholders and Product Owners to understand business needs, objectives, and challenges.
• Conduct requirement gathering sessions, workshops, interviews, and business process analysis.
• Translate business requirements into functional requirements, user stories, process flows, and acceptance criteria.
• Analyze current-state business processes and identify opportunities for Salesforce-based improvements.
• Collaborate with Salesforce Architects, Developers, QA, and Product teams to define effective solutions.
• Create and maintain BRDs, FSDs, user stories, process maps, gap analysis, and data mapping documents.
• Participate in Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
• Facilitate stakeholder demonstrations, solution reviews, and validation sessions.
• Coordinate User Acceptance Testing (UAT) and obtain business sign-off.
• Perform impact analysis for enhancements and change requests.
• Support requirements related to data migration, integrations, reporting, dashboards, and Salesforce functionality.
• Work with technical teams to ensure solutions align with business requirements and Salesforce best practices.
• Ensure appropriate governance, security, compliance, and regulatory requirements are considered.
• Act as the primary liaison between business, product, and technical teams throughout the project lifecycle.
• Work effectively with distributed onsite and offshore teams.

Requirements:

• Minimum 5 years of experience in Business Analysis / Business Systems Analysis.
• Strong experience working with Salesforce in a Business Analyst/BSA capacity.
• Proficiency in Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Experience with Salesforce Reports & Dashboards, Security Model, Lightning Experience, and Salesforce Flow.
• Familiarity with AppExchange solutions.
• Skills in requirements elicitation and analysis, user story creation, and acceptance criteria.
• Experience in business process mapping, gap analysis, and functional documentation.
• Strong stakeholder management and UAT coordination skills.
• Proficiency in Agile/Scrum methodology, Jira, and Confluence.
• Experience with Visio, Lucidchart, or similar process-mapping tools.
• Strong communication, presentation, analytical, and problem-solving skills.

Preferred Skills:

• Salesforce Administrator Certification.
• Salesforce Business Analyst Certification.
• Experience with Salesforce REST/SOAP APIs and integrations.
• Knowledge of Salesforce CPQ, Marketing Cloud, MuleSoft, or Data Cloud.
• Healthcare/Payer domain experience.
• Experience working with onsite/offshore delivery teams.
• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.