AR Solutions Specialist

At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group."> AR Solutions Specialist-Dobbs Peterbilt-Corporate - Memphis

AR Solutions Specialist

At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group.

Corporate - Memphis

Dobbs Peterbilt

https://www.dobbspeterbilt.com/default.htm

keywords: position summary,customer service,records,financial,performance,education & experience,skills,desired,initiative

Full-time

Overview:

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies - Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

General Job Description

This position is responsible for managing and collecting outstanding balances from customers for parts, service, and lease/rental invoices. Primary duties include, but are not limited to; proactively contacting customers, resolving billing discrepancies, maintaining accurate records, and minimizing bad debt. 

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

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Responsibilities:

• Manage a portfolio of approximately 600 customer accounts, ensuring timely collection of outstanding balances.
• Contact customers via phone, email, and occasionally mail to follow up on overdue invoices and secure payment.
• Negotiate payment plans and arrangements with customers while adhering to company policies.
• Resolve billing discrepancies and customer inquiries promptly and professionally.
• Maintain detailed and accurate records of all collection activities, including contact dates, payment promises, and collection status.
• Identify and escalate delinquent accounts to the appropriate management level for further action, including potential legal proceedings.
• Prepare and submit regular reports on collection progress, including key metrics such as Days Sales Outstanding (DSO) and collection effectiveness.
• Collaborate with other departments to address customer issues and improve the overall billing and collection process.
• Process payments and apply them to customer accounts accurately.
• Monitor customer credit limits and payment history to identify potential credit risks.
• Stay up to date on relevant industry regulations and best practices related to collections.
• Assist with other accounting duties as needed.

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Requirements:

• High school diploma or equivalent.
• Minimum of 2-3 years of experience in accounts receivable collections, preferably in a business-to-business environment. 
• Strong understanding of accounting principles and practices.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to build and maintain positive relationships with customers.
• Proficiency in using accounting software and Microsoft Office Suite, particularly Excel.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks effectively.   
• Ability to remain calm and professional in challenging situations.
• Knowledge of Fair Credit Practices Act (FCPA) and other relevant regulations.

Desired Job Qualifications

• Associate or Bachelor's Degree.
• Experience in the transportation or heavy truck industry.

Mental Capability Requirements

• Comprehension: Ability to understand complex problems, collaborate, and explore alternative solutions.
• Organization: Ability to organize and prioritize work schedule on short-term basis (more than 1 month).
• Reasoning & Decision Making: Ability to make decisions with significant impact on the immediate work unit and monitor impact outside immediate work unit.
• Communication: Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly.
• Mathematics: Ability to compute, analyze, and interpret numerical data for reporting purposes.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, balance, stoop, kneel, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

• Contribute to a work environment that is based on trust and respect.
• Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
• Suggest ways to improve the efficiency of conducting their job duties.
• Promote continuous improvement and change to support company growth.
• Mentor others unselfishly.
• Give credit where it's due.

Company Loyal Policies and Work Ethic

• Adhere to the policies contained in the Employee Handbook.
• Adhere to the Company's Employee Conduct Policy.
• Support management decisions toward meeting company goals.
• Be open and receptive to new ideas, regardless of their origin.
• Make prudent decisions, which are based on the best interest of the Company and its long-term future.

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