Primary Location: Med Plaza II - UMC
Address: 250 E Liberty Louisville, KY 40202
Shift: First Shift (United States of America)
Job Description Summary:
The Accounts Receivable Customer Service Correspondence Specialist answers incoming telephone calls from patients, insurance companies, physician offices and others regarding questions on hospital accounts. The employee assists patient/guarantor/insurance companies on inquiries of a patient account and resolution. They complete requests received (via telephone or written correspondence) for items such as summary or itemized statements of charges, faxing UB forms and forwarding medical records to Health Information Management (HIM) Department.
Additional Job Description:
• Answers incoming telephone calls from patients, insurance companies, physician offices and others regarding questions on hospital accounts. • Assists patient/guarantor/insurance companies on inquiries of a patient account and resolution. • Completes requests received (via telephone or written correspondence) for items such as summary or itemized statements of charges, faxing UB forms and forwarding medical records to Health Information Management (HIM) Department.