Full job descriptionKey Responsibilities:
- Contact customers regarding outstanding balances and payment resolutions.
- Monitor accounts receivable aging and follow up on past-due accounts.
- Investigate and resolve billing discrepancies, debits, and disputes.
- Maintain accurate customer account records and documentation.
- Support cash application and payment posting activities as needed.
- Collaborate with Sales, Customer Service, and Warranty teams to resolve account issues.
- Ensure compliance with company credit policies and procedures.
- Support special projects and perform other duties as assigned.
Qualifications:
- 2+ years of experience in Accounts Receivable, Credit, Collections, Accounting, or Finance.
- Experience analyzing customer credit and managing collections.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams).
Skills:
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
- Ability to prioritize workload and manage multiple responsibilities.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Ability to communicate effectively with customers and internal stakeholders via phone, email, and virtual meetings.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.