Education & Qualifications: Must be at least 18 years of age with a high school diploma or GED. A Bachelor’s Degree in Recreation Management, Aquatics, Hospitality, or a related field is strongly preferred. A minimum of 1 to 5 years of experience in aquatic operations or waterpark management is strongly preferred, along with prior supervisory or leadership experience. Must be able to work 40–50 hours per week on a variable schedule including evenings, weekends, and holidays. Must have strong leadership, communication, and customer service skills, and be able to respond effectively to emergencies while maintaining professionalism. Knowledge of Ellis & Associates standards, safety regulations, and basic administrative functions such as scheduling, documentation, and payroll is preferred. Must maintain a neat appearance, be dependable, and work effectively in a fast-paced, outdoor environment. Certifications: Must possess or obtain within 6 months of start date: Aquatic Facility Operator (AFO) or Certified Pool Operator (CPO). Ellis & Associates Lifeguard Instructor License (includes CPR, First Aid, and AED) The Lifeguard Instructor License serves as the Ellis & Associates Lifeguard Certification. To obtain the Instructor License, the employee must successfully pass all pre-requisite physical testing required for the Special Facilities Lifeguard License (swim test, brick test, water tread, etc.) as part of their Instructor Training.
Summary: The Aquatics Supervisor will assist in overseeing the daily operations of the waterpark, including but not limited to Operations & Risk Management, Team Management, Administrative Duties, Guest Service, and Planning. The ideal candidate is a strong leader with both field and administrative experience in aquatic facility management. Ability to work 40–50 hours per week on a variable schedule according to business needs: including evenings, weekends, and holidays is required. Starting Pay Range: $18.26 – $21.17 per hour.
Essential Functions:
- Supervise all aquatic attractions, including the kids pool, water slides, lazy river, wave pool, and splash zones.
- Maintain all required certifications, including the Ellis & Associates Lifeguard Instructor License, and ensure training is delivered in accordance with E&A standards.
- Monitor lifeguard zones and rotate staff to ensure consistent surveillance and guest safety.
- Ensure lifeguards are meeting/exceeding E&A Lifeguard Training Program Standards.
- Provide leadership and stability in responding to all incidents and emergency situations.
- Anticipate, recognize, and respond in a timely manner according to Ellis & Associates International Lifeguard Training Program Standards.
- Ensure proper documentation of all incidents and emergencies.
- Contact Ellis & Associates in the absence of the Assistant Director of Aquatics.
- Visually monitor water quality and notify facility maintenance or the Assistant Director of Aquatics immediately of any concerns.
- Ensure compliance with all Federal and State laws, Child Labor Laws, Pennsylvania Department of Health regulations, Model Aquatic Health Code, Americans with Disabilities Act, and OSHA regulations.
- Adhere to and ensure compliance with all company safety policies and procedures.
- Maintain the facility and equipment, conduct hazard inspections, review/complete injury reports, recommend corrections, and ensure follow-through.
- Work in various weather conditions including sunlight, heat, humidity, rain, hail, and cold.
- Assist with recruiting, interviewing, and hiring seasonal team members.
- Attend recruiting and promotional events offsite as directed.
- Assist with the training, scheduling, and supervision of seasonal lifeguards and the aquatic leadership team.
- Coach and develop team members by providing support while upholding company policies and values.
- Ensure compliance with company and department policies/procedures as outlined in the Employee Handbook and Department Manuals.
- Complete and review disciplinary actions as directed.
- Re-train team members when necessary.
- Oversee the annual performance review process for all seasonal aquatics team members.
- Manage departmental staffing, equipment, and inventory levels.
- Maintain accurate records of department documentation including certifications, training logs, incident reports, and inspections.
- Assist with updating department training presentations, policy/procedure manuals, and documentation forms.
- Review and approve timesheets and manage payroll according to company policy.
- Work collaboratively with Human Resources, Maintenance, and Guest Services.
- Communicate effectively with team members and guests, providing friendly and courteous service.
- Provide excellent customer service and handle guest inquiries or complaints related to aquatic operations.
- Promote a safe, fun, and family-friendly environment.
- Assist with the planning and execution of lifeguard training classes.
- Collaborate with the Assistant Director on training program development.
- Process course registration requirements.
- Teach lifeguard training classes.
- Assist with transportation, setup, and teardown of training equipment.
- Coordinate ongoing in-service training and lifeguard audits.
- Plan and develop company and department projects and events.
- Maintain and protect employee, customer, and consumer confidentiality.
- Report to and from work at assigned times.
- Complete other duties as assigned.
- Must be honest, reliable, and able to work in a team environment.
- Provide ongoing support to co-workers.
- Adhere to dress code policy.