Aquatics Lessons & Programs Coordinator

Aquatics Lessons & Programs Coordinator Department: AquaticsEmployment Status: Full-Time, HourlyReports to: Aquatics Operations & Safety Manager Club Location: Club Fit Briarcliff Position Summary The Aquatics Lessons & Programs Coordinator manages the administrative, instructional, and customer-service functions of the swim lesson program. Previous experience in customer service, scheduling, program administration, aquatics, recreation, or a related setting preferred.

Aquatics Lessons & Programs Coordinator Department: AquaticsEmployment Status: Full-Time, HourlyReports to: Aquatics Operations & Safety Manager Club Location: Club Fit Briarcliff Position Summary The Aquatics Lessons & Programs Coordinator manages the administrative, instructional, and customer-service functions of the swim lesson program. Responsibilities include responding to inquiries, processing registrations, scheduling lessons, maintaining program calendars, communicating with participants, and supporting overall program administration. Pay Range: $25/hour with additional incentive bonus for Private and Group Swim Lesson Revenue. Essential Functions Lesson Inquiries and Registration Respond promptly and professionally to swim lesson inquiries. Explain lesson options, pricing, schedules, and availability. Gather relevant information about each prospective participant. Identify participant needs and coordinate appropriate lesson placement with the Head WSI. Follow up with prospective participants and convert inquiries into registrations. Maintain accurate records of inquiries and follow-up activity. Track lost enrollment opportunities and the reasons participants did not register. Communicate with parents and participants before and after registration. Lesson Scheduling and Booking Process registrations for private, semi-private, and group swim lessons. Schedule private and semi-private lessons based on participant, instructor, and pool availability. Manage enrollment and rosters for group lessons. Maintain and monitor program waitlists. Process cancellations, schedule changes, and transfer requests. Coordinate make-up lessons in accordance with program guidelines. Maintain accurate participant and booking records. Swim Lesson Instruction Teach private, semi-private, and group swim lessons as needed. Provide instruction consistent with American Red Cross standards and established program guidelines. Evaluate participant skills and provide appropriate placement and progress recommendations. Follow logical skill progressions based on each participant's age and ability. Provide clear instruction, encouragement, and constructive feedback. Maintain a safe, supportive, and engaging learning environment. Maintain all required certifications and complete recertification training within established deadlines. Program and Calendar Administration Maintain an accurate and current swim lesson calendar. Enter and update programs, schedules, and booking availability in the appropriate systems. Coordinate program launches and registration opening dates. Ensure program information displayed on the website and in internal systems is accurate. Communicate program and schedule changes promptly to members, participants, and staff. Assist with the administrative coordination of new and existing aquatics programs. Customer Service Provide timely, professional, and helpful service to members, participants, parents, and prospective customers. Respond to questions and resolve routine registration or scheduling concerns. Escalate concerns when additional support or approval is needed. Protect confidential participants and business information. Qualifications High school diploma or equivalent required. Current American Red Cross Water Safety Instructor certification, required. Working knowledge of American Red Cross swim programs, instructional standards, and skill progressions. Current CPR/AED and First Aid certifications required. Previous experience teaching private and group swim lessons preferred. Previous experience in customer service, scheduling, program administration, aquatics, recreation, or a related setting preferred. Strong organizational and administrative skills. Ability to manage multiple schedules, deadlines, and customer requests. Strong written and verbal communication skills. Comfortable working with registration, scheduling, and booking systems. Ability to work independently while collaborating with Aquatics leadership and instructors. Job and Work Environment Work is performed in office, customer-service, and indoor aquatic facility environments. The position requires regular interaction with members, children, parents, instructors, and other employees. The employee may be exposed to warm temperatures, humidity, pool chemicals, and moderate noise. The position requires prolonged periods of sitting and computer use, as well as frequent standing and walking throughout the facility. Swim instruction requires entering the pool and remaining in the water for extended periods. The employee must be able to lift and carry up to 25 pounds. The schedule may require occasional adjustments based on program needs, registration periods, and special events. Additional Expectations The employee must follow all company policies, safety procedures, and customer-service standards. This job description summarizes the position's primary responsibilities and is not intended to include every duty. Responsibilities may be modified based on operational and business needs.