Position Purpose
Drive successful Swim business through excellence on the aquatics side of the business.
Essential Job Duties
Hiring, Training and Developing People
Training of SafeSplash Instructors: Facilitation of entire training program for Swim instructors including the curriculum and practical trainings
-Must be able to communicate detailed Swim training programs to instructors with various levels of experience
-Maintain the high standard of teaching requirements of SafeSplash Swim School
-Detailed management of training schedules to make sure that training requirements are met
Instructor Review Program: Facilitation of Quarterly and Annual reviews for all instructors.
-Scheduling and management of Quarterly Review process, which includes management of the Peer-to-Peer program
-In collaboration with the SwimLabs Operations Manager, conducting and communicating annual reviews for all instructors
-Must be able to critique employee performance and communicate feedback effectively
-Must be able to identify employee deficiencies and provide supplemental training
Develop programs
Evaluate customer progress contiuously
Make sure all customers are happy
Ongoing Education: Development and communication of ongoing education material to instructors.
-Promotes continuing education and development of instructors
-Communication of training provided by Corporate or development of material needed by local staff
-Should have knowledge of current competitive swimming techniques
Poolroom and Equipment Room Management: Management of all poolroom and equipment room operations including ongoing maintenance, cleaning, and chemical usage.
-CPO Certification required
-Maintains pools according to local health department requirements
-Keeps the poolroom clean and operational to high SwimLabs standards
-Manages usage and supply of all chemicals, tools, and equipment
-Manages equipment and keeps all functionality at all times
-Delegates responsibilities to staff and oversees teamwork
Frontline Technical Support: Responsible for all technology involved with lessons.
-Maintenance of computer and camera systems
-Acts as first responder to technical issues
-Works with Corporate IT Specialist to address ongoing maintenance and immediate technical issues
Staff Culture: Development and continuation of positive work environment for all staff that maintains exceptional lesson quality and outstanding customer service.
-Maintaining a safe, secure, and legal work environment
-Developing a teamlike atmosphere that encourages instructors to collaborate and learn from each other
-Implementation of team building activities that lead to employee retention
Work closely with SwimLabs Operations Manager on many business related duties including, but not limited to:
-Recruiting, selecting, and converting prospective applicants into SwimLabs Instructors
-Scheduling training, classes, staff availability, and on-going education
Desired Qualifications
-Strong organizational skills
-Interpersonal skills
-Coached for a minimum of 2 years
-Effective communication skills
-Passionate about swimming
-Background in swimming
-Undergraduate degree preferred