Aprio PH - Office Admin Assistant

Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Serves as the first point of intake for Office Administration requests, owning shared inbox management, ticket triage and routing, and maintenance of operational trackers and records. Provides day to day administrative support to the Office Administration team and business functions, and supports office communications through simple creative and design work. Ensures requests are documented, prioritized, and moved to closure within service standards across assigned shifts.

Essential Functions and Key Responsibilities

• Monitor and manage the Office Administration shared inbox and ticketing queue during the assigned shift, ensuring all requests are acknowledged within the agreed response time.
• Triage incoming requests by category, urgency, location, and owner, and route them to the correct admin, facilities, procurement, or logistics owner.
• Track open requests through to closure, provide requester updates, and escalate aged, urgent, or out of scope items to the Office Administration Lead based on the approved escalation path.
• Ensure every request is documented in the ticketing system before action is taken, with no undocumented or verbal only requests.
• Maintain and update office administration trackers covering requests, supplies, assets, logistics, and other trackers as assigned, within the required cut off.
• Prepare regular status summaries and reports for the Office Administration Lead and support audit and compliance requirements by keeping records complete and retrievable.
• Provide administrative support to the Office Administration team and other business functions, including office logistics, meeting rooms, supplies, and administrative requests.
• Assist with employee and visitor support to ensure a positive office experience, and support shift based office coverage with proper handover to the incoming shift.
• Design simple visuals for office announcements, advisories, signage, and internal campaigns using Canva or similar tools, following Aprio branding standards.
• Perform other administrative duties assigned by the Office Administration Lead.

Qualifications (Required)

• Work Setup: Onsite in Clark.

• Working Schedule: 12:00 PM to 9:00 PM, Monday to Friday.

• Bachelor's degree in Business Administration, Office Administration, Human Resources, Psychology, or a related field.

• At least 1 to 2 years of experience in office administration, shared services, or a similar role.

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, SharePoint, Outlook).

• Strong attention to detail and ability to maintain documentation standards.

Qualifications (Preferred)

• Experience in ticket handling, shared inbox management, or a service desk environment.
• Experience in Canva or other design tools.
• Experience preparing operational reports and maintaining trackers.

Perks/Benefits we offer for full-time team members:

• Wellness program
• HMO coverage
• Rewards and Recognition program
• Free shuttle service (provided by CDC | for onsite employees)
• Free lunch meal (For onsite employees)
• On-demand learning classes
• Discretionary time off and Holidays
• Performance-based salary increase
• Discretionary incentive compensation based on client or individual performance
• Hybrid set up to selected roles/location, terms and conditions may apply
• CPA & Certification Assistance and Bonus Program

What's in it for you:

• Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
• A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.
• Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
• Competitive compensation: You will be rewarded with competitive compensation.

EQUAL OPPORTUNITY EMPLOYER

Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.