Build customer relationships and satisfaction by using ingenuity to investigate complaints, identify resolutions, suggest best operation practices, and recommend system improvements. Collaborate with the technical and Service Coordinator team to build positive relationships with clients and coworkers.
Numbers & Facts
Location
Frederick, Maryland
Website
https://ovationholdingsinc.com
Description
Job Responsibilities
Assist in providing customer service and support during field visits
Assist the general technician with on-site maintenance, repairs, and diagnostics
Help to diagnose errors and technical problems and determine the appropriate next steps
Collaborate with the technical and Service Coordinator team to build positive relationships with clients and coworkers
Fulfill customers’ needs by making appropriate, timely recommendations and briefings using the appropriate procedures and automation systems
Establish system requirements, including gathering essential information for quotes and parts orders, and completing the installation.
Build customer relationships and satisfaction by using ingenuity to investigate complaints, identify resolutions, suggest best operation practices, and recommend system improvements.
Learn and absorb information through partnering with senior technician team members, through additional training, and professional development.