Highlights
In this role, you will be responsible for engaging with clients primarily through phone communication to schedule appointments and facilitate smooth communication between clients and our team. Make outbound calls to prospective and existing clients to set appointments according to specified schedules.
Numbers & Facts
| Location | Buda, TX, 78610, US |
| Industry | Insurance |
| Company Size | 5,000 to 9,999 employees |
| Website | http://www.farmers.com/ |
Description
Job Overview
We are seeking a motivated and personable Appointment Setter to join our team. In this role, you will be responsible for engaging with clients primarily through phone communication to schedule appointments and facilitate smooth communication between clients and our team. The ideal candidate will have experience in call center environments and possess excellent client communication skills. This position offers an opportunity to contribute to our company's growth by ensuring efficient scheduling and fostering positive client interactions.
Compensation and Benefits
- $12.55/hour base pay
- Performance based bonus opportunities
- Opportunities for career development
Salary Range: $12.55 per hour
Benefits
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Work from Home
Responsibilities
Responsibilities
- Make outbound calls to prospective and existing clients to set appointments according to specified schedules.
- Engage with clients professionally and courteously via phone, ensuring clear communication of appointment details.
- Maintain accurate records of all client interactions, appointments scheduled, and follow-up actions required.
- Collaborate with team members to ensure seamless scheduling processes and address any client inquiries or concerns promptly.
- Follow scripts and guidelines provided to ensure consistent messaging and quality standards.
- Manage a high volume of calls efficiently while maintaining a positive attitude and professional demeanor.
- Assist in updating client databases and maintaining organized records for future reference.
Requirements
Skills
- Proven experience in call center roles or appointment setting is preferred.
- Excellent verbal communication skills with the ability to build rapport quickly over the phone.
- Strong client communication skills, including active listening and clear articulation.
- Ability to handle high call volumes while remaining professional and courteous.
- Organized with attention to detail for accurate record-keeping.
- Self-motivated with a proactive approach to follow-up and problem-solving.
- Comfortable working in a fast-paced environment with a focus on customer service excellence.
About Company
In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.