Careerscape is recruiting on behalf of our client, a growing home services company based in Columbus, Ohio, for a Remote Appointment Scheduling Coordinator. In this fully remote role, you will be the friendly, organized voice that keeps service calls on track, booking and confirming appointments for customers across multiple time zones while keeping technician calendars full and efficient.
Day to day, you will juggle inbound calls, texts, and emails, matching customer needs with technician availability and making sure everyone knows exactly when to expect their service visit. People who thrive in this role are natural multitaskers who stay calm under a steady stream of requests, communicate clearly, and take pride in keeping a busy schedule running without a hitch.
Responsibilities
- Answer inbound calls, emails, and chat requests to schedule and confirm home service appointments
- Coordinate technician schedules across multiple time zones to ensure efficient route planning
- Confirm upcoming appointments with customers via phone, text, and email
- Reschedule and manage cancellations while minimizing gaps in technician calendars
- Maintain accurate customer and appointment records in the scheduling and CRM system
- Communicate with dispatch and field teams to relay real time schedule changes
- Follow up with customers to confirm satisfaction and address scheduling concerns
- Monitor scheduling queues to identify and resolve conflicts or double bookings
- Provide accurate information about services, pricing, and arrival windows to customers
- Support additional administrative tasks as needed to keep operations running smoothly
Requirements
- High school diploma or equivalent required, associate degree preferred
- One to two years of experience in scheduling, dispatch, or customer service
- Strong phone etiquette and written communication skills
- Comfortable coordinating schedules across multiple U.S. time zones
- Proficiency with scheduling software, CRM platforms, and Microsoft Office
- Excellent multitasking and organizational skills in a fast paced environment
- Ability to work independently in a remote setting with reliable internet
- Strong problem solving skills and attention to detail
- Experience in the home services or field service industry is a plus
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Remote work stipend for home office setup
- Flexible remote work schedule
- Company provided equipment
- Employee assistance program
- Opportunities for professional growth and advancement