Appointment Coordinator

Business Development Center (BDC) Phone Agent - Crowley Auto Group

Crowley Auto Group is seeking a motivated and customer‑focused Business Development Center (BDC) Phone Agent to support our continued growth and deliver an exceptional experience to every caller. If you thrive in a fast‑paced, professional environment and enjoy helping customers, this is an excellent opportunity to build your career with a respected, multi‑franchise automotive group.

Responsibilities

• Engage with customers by phone, text, and email to schedule service appointments and answer general inquiries.
• Listen carefully to customer concerns and accurately document their needs to ensure proper appointment routing.
• Review service history and maintenance schedules to assist customers in understanding recommended services.
• Verify warranty or service contract details when applicable and communicate relevant information clearly.
• Maintain accurate customer and vehicle records by updating CRM and scheduling systems.
• Follow up with customers regarding upcoming appointments, declined services, and satisfaction checks.
• Participate in ongoing training to stay current with manufacturer programs, service offerings, and dealership processes.
• Support the Service Department by helping manage appointment flow and maximizing shop productivity.
• Contribute to a positive team environment by taking ownership of tasks and seeking opportunities to add value.

What We Offer

• Highly productive, fast‑paced service departments
• Paid training and ongoing professional development
• Modern facilities with the latest technology and communication tools
• Clean, professional, and supportive work environment
• Paid Vacation & Sick Days
• Health Insurance
• 401(k) with match
• Opportunities for growth within Crowley Auto Group

Qualifications

• Strong communication and customer service skills
• Ability to multitask while maintaining accuracy
• Professional phone presence and active listening skills
• Strong organizational and follow‑up abilities
• Comfort with CRM systems, scheduling tools, and basic computer applications
• Problem‑solving mindset with a focus on quality and results
• Prior BDC, call center, or automotive experience is a plus but not required