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Applications Support Technician

Colony Brands Inc

Monroe, LA

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Call Centers, Channel Marketing, Communication Skills, Community Support, Computer Science, Customer Relations, Detail Oriented, Direct Marketing, Environmental Issues, Help Desk, Identify Issues, Information Technology & Information Systems, Kewill, Logistics, Management of Information Systems/Technology (MIS), Network Operations Center, On Call, Order/Customer Fulfillment, Performance Tuning/Optimization, Problem Solving Skills, SQL (Structured Query Language), Software Administration, Supply Chain Operations, System Test, Systems Administration/Management, Systems Reliability, Team Player, Technical Support, Warehousing, Work From Home
LOCATION
Monroe, LA
POSTED
2 days ago

854436No5661227510.00.030-Jun-2026

SC Data Center, Inc. is a rapidly evolving technology company supporting Colony Brands, Inc., one of North America's largest multi-channel direct-marketing companies. With roots dating back to 1926, we combine long-standing stability with a strong focus on innovation, collaboration, and community support.

We are seeking an Applications Support Technician to support third-party software applications that power our warehouse, fulfillment, supply chain, and logistics operations. In this role, you will work in a collaborative, Agile environment to troubleshoot issues, support end users, and ensure system reliability. You will serve as a key liaison between operations, IT, and external vendors-investigating incidents, resolving issues, and contributing to system improvements. Responsibilities also include supporting system testing, upgrades, and performance optimization. Experience with warehouse management systems (WMS), and logistics platforms: such as Infios (HighJump), e2open (BluJay/Kewill), Datex, or Acumatica is highly valued. The ideal candidate is detail-oriented, hands-on, and comfortable working in a fast-paced environment.

This is an on-site role in Monroe, WI (Monday-Friday), with up to 15 work-from-home days per year and may include occasional after-hours or on-call support.

Wisconsin Applications Support TechnicianRegular/Full-Time

  • At least an associate degree in Computer Sciences, Management Information Systems, or a related field
  • 3+ years of related business experience
  • A High-level of Structured Query Language (SQL) knowledge
  • Experience with Warehouse Management Systems is preferred.
  • You''ll also need to be a team player with strong technical aptitude and a commitment to continuous learning.
  • Must be willing to work outside of normal business hours as needed, as this position requires on-call availability as scheduled.
  • Strong analytical and problem solving skills
  • Strong communication skills

ITAt SC Data Center we pride ourselves on being a customer-focused organization dedicated to excellence in information technology, and contact center services. As a proud affiliate of Colony Brands, one of North America's leading multi-channel, direct-marketing companies, we leverage our extensive experience to deliver top-notch service and solutions.

SC Data Center is not just about growing our profits - We are about giving our employees the opportunity for growth and providing a better place to live and work. We also offer our employees many great rewards in addition to monetary compensation:

Medical/Dental/Vision insuranceA robust Wellness Program including Onsite Healthcare Superb Retirement Plans (401K & a company-funded Pension Plan) Extensive Paid Time Off (PTO) benefits Seven 4-day work weeks in the summer months to give our employees additional time off Educational Assistance Company Profit-Sharing Company Product Discounts And, so MANY more!

Monroe

About the Company

C

Colony Brands Inc